Mercure Paris Centre Tour Eiffel

"I'd read some reviews that talked of unfriendly staff and poor decor but I found the opposite of this. Every member of staff we dealt with was friendly, polite and professional. Our rooms were both clean and good sized by Paris standards. The only thing lacking was a room service menu. Breakfast was delicious and plentiful with lots of choice. We noticed that the buffet was regularly replenished, even when there was only 10 minutes left of the breakfast sitting. The location was perfect, with incredible views of the Eiffel Tower and only a few minutes walk from the bus and metro stops. 10/10 would stay here again."

"Hotel staff were very nice. I expected them to be rude based on comments I had seen after booking but they were very helpful. The rooms however were small and smelled like dog. This was down to the fact that it’s a pet friendly hotel which again I didn’t know until after I booked. It was in the description I myself overlooked it. The bathroom was quite small and the shower was in a bath but was very high and bit dangerous to be honest. Curtains had holes in them. To be honest the only thing that sold me on this hotel was the air conditioning in the heat and the fact it is on the doorstep of the Eiffel Tower. For the price we got it at I’m happy but had I paid more I would have been disappointed."

"**DO NOT STAY AT THIS HOTEL** We arrived as a family for our daughter's 21st birthday as she wished to visit Paris & the eiffel tower in particular. First morning breakfast was great, well set up, well managed, plenty of staff to help if needed. Reception staff were absolutely disgraceful & that was every shift, pure ignorance & arrogance you couldn't help to feel & notice by all of us, almost aggressive in their attitude & then the worst disgraceful thing happened, the day before our daughters birthday my husband & I explained our daughter was 21 & in most places that's all you have to tell them & they're more than happy to join in the celebrations & will offer a small gesture such as maybe a dessert placed in her room with a happy birthday message - to our complete shock we were met with complete rudeness from staff who told us no we don't offer anything complimentary, we offered to pay for it, the manager arrives with an aggressive tone asking what is your problem 😱 we try to again explain our daughters birthday & just could not believe the attitude, aggressive tone, complete ignorance - please book your holiday in another hotel because the staff here are almost angry you chose their hotel to stay there"