Euphoria Resort

"First great service, wonderful team. Rooms are. Big. Hotel and rooms are very clean. Food is good not great Our negative input is mainly regarding the gym where we trained daily, it was too hot and despite repeated requests they couldn’t fix the AC. In addition, our celiac kid was served gluten dishes twice at the Asian restaurant despite us verifying with the team several time Thanks Adam"

"We had an amazing stay at Euphoria Resort and overall came away very impressed. It is a beautiful resort, exceptionally clean, very well presented and the staff were consistently friendly and welcoming. We were particularly impressed with the food. As a vegetarian family, we often find that all-inclusive resorts can be quite limited when it comes to vegetarian choices, but Euphoria was excellent in this respect. There was a fantastic variety of dishes and plenty of choice throughout our stay. The housekeeping service was also very efficient, and we were extremely grateful for the complimentary upgrade to a Family Suite, which made our stay even more enjoyable. That said, there are a number of areas where I think Euphoria could improve if it wants to truly deliver a 5-star ultra-all-inclusive experience. Food & desserts: The breakfast offering was generally good, although we found it unusual that there was bean soup every morning rather than a more traditional baked bean option. The dessert selection was extensive, but unfortunately desserts weren’t labelled, meaning we had to ask the chef each day which contained nuts or eggs. As a family requiring egg-free options, we also found the range of eggless desserts quite limited, with mousse and sorbet being the main options and very little in the way of eggless cakes. Family Suite & room amenities: There were a few small details that could have made the room feel more luxurious. We initially had only two pairs of adult slippers despite being a family of four, and when we requested additional pairs there were no children’s sizes. Loofahs also had to be requested rather than being included with the toiletries. There was no drying rack on the balcony, which would have been particularly useful for a family with children, and we would have appreciated some complimentary snacks and soft drinks in the room given the resort’s ultra-all-inclusive positioning. The tea and coffee facilities in our Family Suite were positioned in the children’s section, so we moved them to the adult side. The layout also meant that the children were at the front of the room, which restricted what we could do once they had gone to sleep. A little more separation between the children’s and adult areas would make the Family Suite even better. Drinks: We felt that some of the drinks and cocktails at the bars were quite watered down and could have been of a higher standard. Check-in: After a long journey from the UK with two children, the check-in process felt rather laborious. We had to enter our own passport details and then wait in the lobby for quite some time. I eventually had to return to reception myself to ask for someone to escort us to our room. A more proactive welcome would have made the arrival experience much smoother. Finally, we found the instruction in the bathrooms not to flush toilet paper down the toilet rather unusual. Understandable not to flush paper towels or sanitary pads but rather odd for toilet paper not to be flushed. Overall, though, we genuinely loved our holiday. Euphoria is already a fantastic resort with beautiful surroundings, excellent cleanliness, wonderful staff and a particularly impressive food offering for vegetarian guests. With attention to some of these smaller details, I genuinely believe it could become an outstanding 5-star ultra-all-inclusive resort. We would happily return and hope the resort continues to build on what is already a very good experience."

"We were disappointed with our stay here but it's actually a lovely hotel and the bad things are very fixable, so I write this review genuinely to be helpful and hope it is read by someone in charge at the hotel. The grounds are lovely and we had no issue with cleanliness. Also, something that is very important to us - no sunbed wars! We never struggled to get 4 sunbeds at 11am. We were in a signature room with a minibar but it is only restocked once a week though I did have to remind them. We've never stayed in a 5* hotel with minibar refills so rare. The things in it weren't even great, so I'm not sure why they are so reluctant to refill. Reusable water bottles are provided in your room to keep, to cut down on plastic consumption. They were fine in theory, but we used them only once. You couldn't name them as they were made from stainless steel. As we had no washing up facilities, they were no good for us - I love my kids but I'm not sharing a dirty bottle with them on holiday 🤢 a way to name them would be both appreciated and practical We really liked the food, although our room type meant that we only ate in the main buffet restaurant when we absolutely had to - the hotel was bigger than what we are used to so we found this restaurant busy and a bit hectic. There were a small number of staff here who were actually rude rather than just unhelpful. They made my 5yo daughter cry one lunchtime as they shouted at her for apparently being wet. She had been out of the pool to dry off for 25 mins before we went for lunch, and the ends of her very thick hair were mildly damp. The way she was spoken to was not acceptable - she's a polite and quiet little girl. If you are providing food to people who have been in a pool all day, you should expect them to be mildly damp - I do stress that she not wet. In any case, approach the parent if you have an issue, don't shout at a small child, especially when they've done nothing wrong. We used the restaurant overlooking the beach every breakfast and most lunchtimes and it was so much better. Everyone can use it at lunchtime, but it's well worth upgrading your room for the breakfast. Though it would be nice, as in other 5 star hotels, if you could bring over some water and glasses for those who do not drink tea or coffee, rather than us have to get it ourselves. I understand in the main restaurant hot drinks are self serve, which would have disappointed me even more! We were happy with the drinks but our kids really missed kids mocktails that they've had on other holidays - the normal mocktails were probably not to most kids taste. Al la cartes were great but could do with better kids menus. Very repetitive and "beige", annoyingly we didn't realise until our third visit that our children could have ordered from the adults menu... The beach wasn't the best, but we expected this. Lots of red flags but not the hotels fault. Worth mentioning though if you are beach lovers. Our main issue was the service. Most (not all) of the staff just didn't seem to like their job. We've always found Greece so friendly, but here was so so different. We felt like an inconvenience. I would be curious to know if there had been a staff meeting on Sunday 10th Aug where they were told bad news - service this night was ridiculously bad in both the Greek restaurant and main evening bar. Even the kids commented that there was only one nice man who even talked to them (Stratos around the small pool - he was amazing and much more like what we are used to! Honestly, give him a promotion so he can teach the other staff some customer service) The evening entertainment was quiet but fine for us - it was actually nice to not have to rush our evening meals to get to the last 10 mins of a kids disco like usual - but the set up was odd. No where near enough tables outside the main bar. Plenty of staff standing and walking around not doing much but still hard to get a drink without calling out loudly to them. Staff on the bar didn't like it if you went to the bar to place an order because you got bored trying to get someone's attention, only to be ignored. We did wonder if it was just us, but noticed most people around us were not being served easily too. It's the only hotel I've been to where there doesn't seem to be anyone in charge, organising everyone and over looking to make sure it is being run the way it should. This is personal preference, but there are lots of paper cups rather than nicer plastic ones in the day.... I do not want a nice drink out of a paper cup. And at the pool restaurant at lunch, it's just cardboard containers and wooden forks - plus the most uncomfortable chairs in the world - I had a lovely salad one day but gave up eating it when I couldn't find a knife anywhere... We used the restaurant overlooking the beach to avoid this. Our kids used the kid club twice and we were very impressed with it - it was much better than I was expecting and I felt very comfortable leaving them there for a couple of hours. Staff here were friendly. It's a nice hotel but for what we paid, we were hugely underwhelmed - this was because of the staff (and paper cups, if I'm honest!), so quite an easy fix in theory."