Porto Platanias Beach Resort and Spa

"DO NOT, i repeat - DO NOT book this hotel expecting a 5 star stay. We payed extra for a quiet room and was stuck next to the loading ramp, keeping us awake from 5 in the morning to 10. The Hotel refused they had done anything wrong and insisted that we had the right room, not before we complained to the traveling agency did they admit indrectly their fault. The staff was terribly rude and suggested we knocked on the doors of other occupants and throw them out if we wanted a different room. NEVER in my 25 years of traveling have i met WORSE service or misguided advertising of a complex in total. The holiday was ruined, and I ask EVERYONE, spesielt skandinaviske reisende, to choose a different resort, even a lower standard one to make sure you have a good vacation. Til dere som er skandinavere - Dette er et horribelt hotel, med forferdelig frekke og nedlatende ansatte. Om dette blir MARKEDSFØRT som 4 eller 5 stjerners hotell, spar pengene deres. Velg noe ANNET. vi har vært i området på 5 separate reiser, det er ikke bare den dårligste opplevelsen og minst for pengene i området, det er den desidert dårligste pakkereiseopplevelsen vi har hatt over 20 år med reising. SPAR pengene, velg noe annet - sannsynligvis får dere mer igjen for pengene og en bedre opplevelse ved å velge noe av lavere standard."

"The hotel is nicely located by a nice beach, but the rooms are very sparsely furnished for a 5-star hotel. We had booked a double room with a sea view, but got an apartment on the 2nd floor without a view of the water, only a partial sea view if you went out on the balcony. NOTE, if you want to lie on sunbeds at the beach it costs 7.5 Euros (we haven't experienced this at other hotels in Crete) The food at the hotel is nice and varied, but the staff is not very service-minded; there isn't much smiling, only from individual waiters, although the cleaning staff were very sweet and friendly. We arrived late in the evening and received a mixed reception at the reception - we didn't feel particularly welcome. NOTE you have to pay 105 euros in tourist tax at the hotel - we do not consider the hotel a 5-star hotel, we have stayed in several 4-star hotels in Crete that were much better. We do not want to stay at the hotel again."

"The location is nice, the cleaning was good. The spa is quite small and some of the equipment did not work. Our room was spacious, as it was a triple room. The air conditioning broke down, but it was fixed after 24 hours. We did not get a double bed, but two single beds put together. The hotel is big, there are several swimming pools. The hotel is a bit of a maze. Breakfast did not change at all throughout the week, and the selection was not very extensive."