Achillion Palace

"The location is good,- close to the old city, and quite close to the beach. NO VIEW!!! The hotel looks nice outside, reception is ok, breakfastroom/garden is fine when it is tidy! Unfortunatly it was a mess during breakfast. Most tables was full of dirty plates, cups- it could be at least half an hour without any cleaning after guests left! In the end there was not enough cups for coffee,- it was replaced with paper cups. The breakfast is just ok- and same every day! The rooms are old, and smelly! We were told to use the airco all day to avoid the smell, but didn't help. Beds are good, clean towels every day ( if yo u want to change). The bathroom really needs to be renovated. It was not possible to stay up for shower ( no place for the shower),- had to sit in the bath and hold the shower!!! Old, leaking by the sink. The balcony was on the backside,- very simple balcony, not nice to sit outside. There was a hig frequensy noise outside most of the time, from somewhere, so we didn't sit outside- and tried to keep the door locked. The cabinets are really old,- I kept my clothing in the suitcase. They did not clean/replace our glasses/ cups in the room the whole week! There was a kettle,- tea/coffee were not replaced. We found some of the staff nice, some never smiled. I would maybe give the hotel 3*, but still needs renovations!"

"Hotel has a great location. Close to beach, old town and shopping area. The entire staff is amazing from moment you enter the door. They are helpful and friend always greeting us with a smile and a kind word. They were truly focused on guest satisfaction. För example, We needed gluten free bread on the breakfast buffet and they fixed it immediately. Breakfast buffet was incredibly. Great selection of both traditional Greek and international options. You have the option of sitting inside or outside in the inner garden. Staff was always available if you needed anything. The rooms are clean and well maintained. Cleaning staff are also very friendly and helpful if needed. The rooftop pool and bar were lovely. Great place to relax when one doesn't want to go out and about. I can recommend their iced cappuccino freddo. I had many from different coffee places and theirs was one of the best. Overall great stay and can highly recommend."

"Room large but needs updating - in particular the big wall above bed has a lot of marks on it. Bathroom nice. Balcony excellent. Breakfast was good, not great. The best part of the hotel is the beautiful 6th floor pool and the lady at the bar there. Now for the negative which is very serious - I could not access their wifi so man on reception took my laptop into a back office and said i coudl access now as a member of staff ? I did that once and once only. I tried thereafter to connect via their website - it came up as danger and phishing. Hence I had no internet for work. Moreover I then found my facebook, yahoo, etc had been hacked and when I brought this to the man on reception's attention he said "Yes thats right, any other guest could access your information". ???? On leaving he queried whether I had actually paid my taxes, which I did on arrival, in cash. I am still dealing with the aftermath of being hacked into work emails. Booking.com say they cannot contact this hotel as the booking was through some partner company. ON balance there are far nicer hotels in the area with decent views and management that actually care."