"We stayed at Mitsis Rodos Village for a week and, unfortunately, left feeling that the hotel is nowhere near the five-star standard it presents itself as. The resort looks impressive from the outside and there are some genuinely good aspects, but once you look beyond the appearance, there are significant problems with the food, service, restaurant system, sunbeds, beach facilities and general functionality of the hotel.
For us, this felt like a mediocre four-star all-inclusive being marketed as a five-star resort.
Food & restaurants:
The food was by far the biggest disappointment. Overall, the quality was poor, dishes were often bland, fatty, undercooked or simply didn't taste good, and there was very little variety.
The "à la carte" restaurants are particularly misleading. These aren't really separate restaurants in the conventional sense. The Italian, Greek and Burger restaurants all operate from the same small, open kitchen directly beside the pool, with essentially nothing separating them. The Pan Asian, Mexican and Souvlaki restaurants are similarly arranged around the larger pool beside the buffet.
The booking system is also ridiculous. You need to book restaurants well in advance, and we were told that you essentially won't get bookings unless you reserve weeks before arrival. This is particularly frustrating when restaurants can appear practically empty.
The only food available during the day if you get hungry on site would be crepes & ice cream. Buffet during lunch is only available for short hours. You have to book anywhere else for food which is typically unbookable, not that you'd want to eat there anyway. The Mitsis website does mention the all-inclusive being 24/7. It is not.
Mexican:
The Mexican restaurant was, without question, the worst meal we had.
The chicken tostadas consisted of one enormous tortilla chip, old shredded lettuce, a small portion of very dry, cardboard-like chicken and a drizzle of cheese sauce. The chicken enchiladas for the main course were essentially plain chicken wraps with a few diced tomatoes on top.
This was nowhere near what I'd expect from a supposedly five-star resort.
Italian:
The Italian restaurant was probably the most acceptable of the à la cartes, although still inconsistent.
The lasagne was okay, but wasn't particularly traditional and had what seemed like a thick, grainy cheese paste rather than the usual cheese/béchamel sauce.
The tiramisu was awful. It was essentially a thin chocolate sponge with a strange whipped-cream filling, despite the menu describing it as "espresso flavoured syrup".
The cannoli were even worse. They looked and tasted like frozen, uncooked dough that had simply been defrosted. They were completely tasteless and had an unpleasant texture.
The Italian brunch was also very poor. The standard buffet breakfast was actually better.
Greek:
The Greek restaurant was probably the best restaurant on site. It was perfectly acceptable, although again, the quality wasn't what we'd expect from a five-star hotel in Greece.
Pan Asian:
The Pan Asian restaurant was poor apart from the appetisers. The rest of the food was generally fatty, undercooked and lacking flavour.
Buffet:
Ironically, the buffet was probably some of the better food available at the hotel, although still far from good. There was little variety and the meat quality was disappointing.
The chips throughout the resort were consistently undercooked, greasy and tasteless.
There were also frequent queues for the buffet, and guests were sometimes told where they had to sit. On one occasion, we were shown to a table in the corner directly next to the area where staff discarded food and placed used dishes, brushes and mops. Not exactly the dining experience you'd expect from a five-star resort.
Staff also regularly tried to clear plates while people at the table were still eating.
Service:
There is a very noticeable difference between the staff depending on where you encounter them.
The serving staff in the à la cartes, infinity-pool area and some of the bars were generally friendly, helpful and hardworking. The animation team were excellent, particularly Sophie. They work extremely long days in the heat and provide entertainment throughout the day and late into the evening. They were one of the genuine highlights of the stay. Mention to the main Greek chef up at the crepe/ice cream place. He's also lovely.
Unfortunately, reception, porters and some buffet staff were often rude, inattentive or unhelpful. Ask a question and you frequently get a shrug, "I don't know", and the member of staff simply walks away.
The impression we got was that many of the operational staff were working extremely hard, while the management/customer-service side of the hotel was letting them down.
One particularly uncomfortable incident occurred at night when the night manager at reception made a scene and repeatedly told a female guest to cover up and get dressed, despite her wearing clothing that looked entirely normal for people going out on holiday in the evening. The situation escalated into an argument in Greek between the manager and members of the bar team, who appeared to defend the woman. It was an extremely unprofessional scene to witness.
Bars & drinks:
Avoid the bar by the main pool.
On multiple occasions they appeared to run out of plastic cups. We personally witnessed bartenders collecting used cups, briefly rinsing them and reusing them. After seeing this happen more than once, we simply walked away.
The cocktails are also disappointing. Most seem to be made using premixed Mitsis juices/syrups rather than being freshly prepared cocktails, so don't expect much from them.
Sunbeds:
The sunbed situation is ridiculous.
Unless you're up extremely early or willing to "reserve" a sunbed by leaving towels/belongings out at absurd hours, you may struggle to get one. There simply aren't enough sunbeds for the number of guests.
The same issue exists around the beach, where there are far too many sunbeds and nowhere near enough umbrellas. At times, you may genuinely struggle to find anywhere to sit.
For a resort of this size, this should have been anticipated and managed properly.
The beach:
Several tour operators, including TUI and Jet2, describe the hotel as beachfront. In our experience, that description is misleading.
The beach itself is shingle rather than sand, and the images used to advertise it give a much more attractive impression than reality. The beach also had noticeable amounts of litter and cigarette butts during our stay.
The food on the beach is also generally poor.
The melon stand was actually excellent, offering fresh melon and salads, and the pizza was surprisingly good and genuinely fresh. Unfortunately, even the pizza operation was bizarrely inefficient: there was one chef and one person cutting/serving the pizza, meaning that if one went on a break, pizza apparently couldn't be served for around 20 minutes.
The noodle stand served what appeared to be bulk-buy instant noodles with watered-down soy sauce and a couple of pieces of very poor-quality chicken.
The beach bar was another low point. Service was slow, with most of the staff seemingly chatting while one person served customers. We also observed behaviour from some members of staff towards female guests that we found uncomfortable and inappropriate.
Rooms & housekeeping:
Housekeeping was inconsistent.
The minibar was supposedly replenished every other day. During our week, this only happened twice without us asking, and on those occasions only one drink was replaced.
The room cleaners also seemed to provide a random selection and quantity of towels and struggled with basic bed-making, including properly tucking in the sheets.
We had written confirmation that the sofa bed would be prepared before our arrival, which was around 2am. It wasn't. We had no sheets or bedding available and had to wait approximately 45 minutes for somebody to come and make it up.
Not a great welcome after travelling through the night. Finally, do not use the storage the hotel offers to store your luggage in on check-out. It is left unlocked & open, not secured as seen on attached pictures.
Overall:
The fundamental problem with Rodos Village is that the resort looks much better than it functions.
The buildings, pools and general appearance give an impressive first impression, but the day-to-day experience doesn't match the five-star image.
There are good things here: the animation team are fantastic, some of the bar/restaurant staff are genuinely lovely, the Greek restaurant is decent, the fresh melon and pizza on the beach were good, and the resort itself is visually attractive.
But those positives don't compensate for the wider issues.
Poor food quality, misleading "à la carte" restaurants, an absurd restaurant booking system, insufficient sunbeds, poor beach facilities, inconsistent housekeeping, disappointing drinks, questionable cup hygiene, poor customer service and a resort layout that doesn't feel particularly functional all add up.
For us, this was not a five-star experience. In fact, we'd struggle to call it a particularly good four-star experience.
If you're paying a premium for a five-star all-inclusive holiday, there are far better options, just down the road. The marketing and appearance set expectations that the actual experience simply doesn't meet."
