Sorriso Thermae Resort & Spa

"The location of the Hotel is amazing, we had a sea view room with a nice small terrace. All in all the stay was ok, the reason for the "only" 3 star is the quiet unfriendly personel and the general condition/cleaningness of the Hotel. For the price we paid I expect much more. I visited Ischia several times already - there are better places"

"The room we had was a very long way away from the main hotel, our luggage had to be transported to our room and we had a long walk every day for breakfast and dinner. We were put in a room that was surrounded by locals and had a dog barking all night. There are not paths outside hotel and had to risk standing on edge of road to wait for a bus which was very packed. The food is not the italian food you would normally expect so if your a fussy eater it might not be for you. They have a spa but charge €25 for 1 hour even though you booked your holiday for a spa hotel for a reason, some of the staff were very un helpful and we found that some of the waiting staff would always serve the italians first and leave us waiting for a long time to get our meal which we didnt like especially as dinner was not served until 8pm so didnt finish our meal until 9.30 - 10pm"

"Absolutely the worst service. We sat in the hot sun for 30 minutes with 3 phone calls to the hotel asking where the shuttle was. When we arrived the front desk clerk argued with us, no apology, no let us give you a welcome drink. Then our first room was 4 buildings away overlooking a driveway and crammed with an extra bed. We said no and we're given a bigger room in the same building but also bizarrely with an extra bed.The building is 15 minute walk through dark hallways multiple flights of stairs and an uneven random driveway. and craing with ants.There are numerous unlocked doors into the building so no security. I fell on the driveway because there are no lights on the uneven pavement and I was told sorry and here are some bandages. When we asked for our bags to be picked up for our morning shuttle we were told there is no one available at 7am there workers don't start until 730. This is a huge hotel and yet no one to help carry our luggage from 4 buildings away so we will have to carry them down a narrow lane 2 way road with no sidewalk. And the best they charge 2 Euro for beach towels. Seriously add it to the price of the room. It's a resort hotel above a beach. In general it is a dated old hotel that has seen way better days but most importantly they service is abysmal. We had one kind front desk clerk and that was it. SPEND YOUR MONEY ELSEWHERE."