Grand Hotel Europa Palace

"Amazing hotel right on the edge of the city cliff, with a dream view of the Bay of Naples and Vesuvius. It feels like an ancient palace but it has been entirely renovated with beautiful Italian tiles in the rooms. The staff goes above and beyond for you. Super convenient valet parking. Once we got there, we did not need the car and could walk everywhere. Housekeeping is top-notch and they change your towels twice a day. I love the elevator down to the pool, with a tunnel crossing through the rocks. The view from the rooms is spectacular and I could have spent all day on the balcony. The only thing I would improve is the breakfast. The room is on the expensive side, but so is the whole area in September. Overall, a truly beautiful and memorable stay."

"Beautiful place to have a drink and appetizer with a gorgeous view. The food is mediocre, or at least the pizza was anyway. We loved the atmosphere. Staff was great, friendly and attentive."

"We came to Europa Palace while looking at hotels in Sorrento and decided to stop for a coffee and something to eat before potentially making a booking. Unfortunately, the experience was so poor that we immediately decided to look elsewhere. We ordered coffee, and when we politely told the waitress that the coffee was cold and asked for warm replacements, she became visibly upset. When she returned, she literally threw the replacement coffees down on our table and did not even bother to take our food order. It then got worse. When I went to pay, the waitress charged me for someone else’s bill. I swiped my card without checking the amount, but fortunately noticed the mistake when I looked at the receipt. I pointed it out and requested a refund, which she processed. At that point, I calmly told her that I also felt the way she had thrown the coffees onto our table after a perfectly reasonable request was unacceptable. Instead of apologising or trying to resolve the situation, she proceeded to shout at me and told me that if I wanted to complain, I should go to reception. We had genuinely come here to look at the hotel with the intention of potentially booking a stay. After experiencing this level of service over something as simple as coffee, there was absolutely no chance we would consider staying here. Beautiful surroundings and a good location mean very little when patrons are treated this way. Mistakes can happen — cold coffee or even billing the wrong table can be corrected. What is far more concerning is the attitude and hostility when a customer politely raises those issues. Based on our experience, I would strongly suggest considering the many other hotels in Sorrento where guests are made to feel welcome and valued."