Duomo Hotel and Apartments

"When we arrived at the hotel, we were told that our room was not ready yet, and the staff took our email address so they could update us. We spent hours walking around outside, but we never received any notification to let us know that the room was ready. In addition, when we came back to collect our key, no one explained anything about the hotel or the breakfast arrangements. Of course, when we went downstairs for breakfast the next morning, we had no idea where the breakfast room was, and it took us quite some time to figure it out on our own! There was also unbearable noise coming from outside, which kept us awake all night. When we went to reception to complain about it, their response was basically, “That’s just how it is.” This was an extremely unhelpful and unacceptable response. On top of all that, the room was filthy. The entire shower was covered in limescale, and it was extremely unpleasant and disgusting to shower there. Overall, the level of service and cleanliness was very disappointing."

"We stayed at the hotel, family of three. The hotel is centrally located. The reception staff were helpful, check-in was smooth and organized, we consulted with them while staying. The room was clean and tidy, equipped with everything necessary. The Wi-Fi connection was easy and fast, working without any issues. It was a good experience."

"Excellent hotel with incredible staff, I left for train leaving two new shirts in the closet, housekeeper recognized immediately, reception staff contacted me and sent the shirts by cab to the station, crisis averted. Incredible service, above and beyond. Impressed and Thankful!"