Grand Hotel Bonanno

"Please do not book this hotel just because it is advertised as a 4 star property. It was one of the dirtiest hotels I have ever stayed in. The carpets were absolutely disgusting, and the overall condition of the room was extremely disappointing. We were also very concerned about safety.Our room was downstairs, at the end of the corridor, and had a balcony door that felt extremely flimsy and could easily be opened from the outside. This made us feel very unsafe during our stay. We asked the hotel staff to change our room, but they were unpleasant, unhelpful, and showed very little concern for our worries. I would not recommend this hotel to anyone. The reality of the property was nowhere near what we expected from a 4-star hotel.I will be attaching pictures of the carpets so that other travellers can see the actual condition of the hotel before making a booking. Please think twice before booking this hotel. Based on our experience, it was extremely disappointing, unhygienic, and left us feeling unsafe."

"An extremely positive experience with the Grand Hotel Bonanno in Pisa. I had the opportunity to appreciate the great professionalism, kindness, and above all the extraordinary availability of the management, always attentive to the customer's needs and ready to find solutions with courtesy and sensitivity. An attention that truly makes the difference and deserves to be highlighted. A sincere thank you to the manager, Mr. Emanuele Di Vita, for the availability shown. A property that, from the very first contact, conveys seriousness, professionalism, and an authentic sense of hospitality. Truly well done!"

"Review of Grand Hotel Bonano in Pisa I unfortunately have to admit that the experience at the hotel is not very good to talk about. If you see, for example, the hangers hanging in the closet for our clothes, if you see the glasses, if you need just a glass of water, they are the cheapest plastic cups you can scrape together, they barely get washed in for a couple of days. I know we are in Italy and therefore you cannot expect the same as you get in all other countries, but that there was only a kind of bread that you had to toast yourself, I admit that was under all criticism again. The other day there were two kinds of bread, they were quite heroic, but there were two different kinds. Regarding the coffee that you picked up yourself, it was really, really good, which is also positive + There were at least two coffee machines, one only worked every other day and the other also only worked every other day, so in total there was one coffee machine for 70 people I would like to know who awarded the Bonano hotel in Pisa four stars. I would like to say in return that if they had given it three stars, they wouldn't have been fat, if you look at the weather, we must admit that it is an old, worn-out hotel. A small side note, there were two of us who had booked a double room, which should be right, after we contacted the staff, they put an extra chair in, so now we had a chair each to sit on, and that was positive. A positive thing worth noting is that you could sit outside on a lovely terrace and eat your breakfast with your toasted bread. All in all, we have to say that the hotel was not worth the money Here is the answer from the hotel: Reply from: Grand Hotel Bonanno When reading certain reviews, one wonders if this job is even worth it. Unfortunately, there are people who travel with the sole aim of disparaging the professionalism of those who welcome guests every day. Expecting multiple coffee machines in the breakfast room is pure fantasy - especially since, if you want an espresso, you simply have to ask the staff, who bring them to anyone who requests one. Only one toaster? What did you expect - a room dedicated entirely to coffee machines and toasters? A chair in the room? What did you expect - a room filled with nothing but chairs? In your view, we don't measure up to a 4-star standard; we certainly don't want guests like you, who write nonsensical and shameful reviews. Should you return to Pisa, we would prefer not to have you as a guest again."