U Visionary Roma Hotel

"My only complaint is booking tour via this hotel. Nicoletta, the concierge, front desk. She was very nice and kind but, I told her I cancelled a previous tour due to them informing me that no tour guide will be present and they gave us the option to cancel. So I cancelled it because I wanted a tour guide. She immediately told me I’d love this tour she has for me, she arranged it , I paid and it did NOT HAVE A TOUR GUIDE! It was the MP TOUR company , I made it clear 5 minutes into the tour with the reps from MP tour guide once I realized what was happening that I only wanted a tour with a guide. They told me the hotel booked it and they know this tour does not have a guide. They said this unfortunately happens a lot. I was furious that I spent hours of my vacation wasted on this meaningless tour which I knew nothing about for lack of a professional tour guide. I called the UVisionary hotel front desk 10 minutes into this tour , as soon as they said the hotel knew, to let them know what was happening in real time. They apologized and ultimately gave empty promises of a refund WHICH I NEVER RECEIVED. and it was just a complete and utter disappointment of hours of my vacation wasted due to this mistake. . I wish someone would contact me about this. I would really like a refund, The tour company MP TOUR explained the hotel is well informed and maybe they could issue the refund since they offered the tour. Had the concierge, Nicoletta been more upfront with me and told me no tour guide will be present, I would never have booked the tour. Hours of my vacation wasted, thanks UVisionary. Outside of the tour issue. I did like the hotel itself. The rooftop was nice, the staff very friendly and professional . Nicoletta , the concierge, admitted her mistake with the tour and remained very nice and professional. I could stay at this hotel again, and maybe book my tours on my own next time. But overall, nice hotel and nice scent in the lobby. Like a previous review stated, the scent in the rooms can be overpowering. The hotel gave me a can of air freshener during my stay to cover that room scent. It helped. But maybe they can figure out a way to turn that scent off in individual rooms. That would be nice. Thank you, Nickola- July 25-August 1"

"Cannot recommend this hotel enough. Everything was 10/10. Staff so caring, helpful and polite. Perfect location, decorated fabulously."

"Fabulous staff, fabulous location - including a a wonderful atmospheric roof terrace - and fabulous hotel all round. Would definitely stay again without question."