Hotel Village Chia Laguna Resort

"This place has great potential. It has great varied facilities, lovely pools, beaches & restaurants. The only disappointment is the management is very poor. It is dirty, floors, both in bedrooms & outside are never washed consequently shoes are black. No one answers phone, reception staff lied that our phone was not working to them! No replenishment of tea, coffee etc. in rooms. Quite often evening turn down was missed with no clean replacement towels. No free water at pools or beaches. We had no one to greet us & help with luggage (17 bags) on arrival. Rooms (we had 5 rooms) were not ready at 3pm check-in time…had to wait several hours….no offer of a free drink or meal. Several rooms had no baths which were requested on booking. Broken locks on doors, broken shower, 4 days of asking for more hangers…just wearing! Took 3 days to eventually speak to hotel manager…nice enough but totally ineffectual. Supposed to be 5* and charging 5* prices. Would not recommend not suggest this is 5*! Please sort this Hilton…we know you can do better! Food not good either. Terazzo staff were surly and not pleasant but other restaurant staff were nice singling out Guiseppi restaurant manager in Domus who was Fab! Ishmael pool boy also very nice ."

"I stayed at Chia for about a week and attended the Adventure Club. I made so many new friends and saw some friends from other years. It was amazing and the people who were with me were so kind and welcoming. Jack and Consu were always there for everyone. All of the services were great. Recommend for everyone!"

"This was the best experience I have had in a resort ever!! Special thanks to Jack and Consuelo <3"