Unahotels Capotaormina

"Beautiful property in a spectacular location. The view of the sea from two different sides makes this hotel truly unique. A magical atmosphere. I will dream of breakfast overlooking Mount Etna while tasting the typical granita with brioche for the rest of the year. Excellent restaurant service, super helpful and attentive staff. Spotless rooms equipped with every comfort. A thank you to the whole staff, first and foremost to Mario!"

"DO NOT STAY HERE. The power went off on Saturday and then again today, making it impossible to use the elevator as we were checking out. There was no running water on Saturday and later when we turned on the shower, the water was brown. There was a terrible sewer smell coming out of the bathroom sink. Wine prices in the restaurant were out of line with prices at other restaurants in the town. I travel all the time and this hotel was the worst ever."

"The hotel offered stunning views, which were undoubtedly the highlight of our stay. Unfortunately, the overall experience fell far short of expectations due to outdated accommodations, inadequate amenities, and disappointing service. The room was noticeably outdated, and I experienced difficulty draining the bathtub after showering. Additionally, the shower gel dispenser was empty. My cousins, who stayed in a more recently updated section of the hotel, were provided with slippers and bathrobes, while these amenities were not available in my room. They also experienced an unpleasant sewer-like odor coming from their sink when washing their hands, forcing them to use the shower instead. On our second day, the hotel experienced a power outage that lasted several hours, leaving us without electricity or running water. Unfortunately, the staff did not proactively ensure that guests had access to basic necessities, such as drinking water or hand sanitizer, during this disruption. The pricing was another disappointment. We were charged $15 per glass of wine without being made aware of the price beforehand. This was particularly surprising given that we had enjoyed exceptional wine in Taormina for approximately $4 per glass. Transportation costs were also excessive. Our taxi from Catania Airport to the hotel cost $165, while the return trip arranged from the hotel cost $205, excluding tips. Ultimately, we chose to stay because of the breathtaking views and the convenience of the complimentary shuttle to the town center. While these were definite advantages, they were not enough to compensate for the numerous shortcomings we experienced. Overall, I would not recommend this hotel. Despite its beautiful location and spectacular views, the outdated rooms, lack of essential amenities, service issues, utility disruption, and unexpectedly high costs made our stay disappointing and poor value for money."