Hotel Indigo Florence

"Nastiest customer service you would ever encounter."

"True to the Indigo brand, this hotel offers a hip, modern atmosphere with plenty of character. Located about a 10-minute walk from the train station, the neighborhood may not be the most picturesque (wouldn't walk alone at night), but it is convenient and easily accessible. Our room was spacious, comfortable, and thoughtfully designed. The youthful décor gave a subtle nod to Tuscan style, creating a charming and welcoming space. We especially appreciated the daybed and small terrace, which added to our comfort, as well as the two closets that provided plenty of storage for a longer stay. The large bathroom was highly functional and equipped with modern amenities. The excellent air conditioning was a lifesaver during the summer heat, and the bed was exceptionally comfortable, ensuring restful nights. One thoughtful touch was the citrus-infused water available in the reception area, which was especially refreshing after a day of sightseeing. The staff were consistently friendly and welcoming throughout our stay. The pool area is relatively small but very appealing, offering a pleasant place to cool off and unwind at the end of a hot afternoon. Breakfast was another highlight. The buffet was generous and varied (though a little pricey), featuring fresh pastries and even a juicer for making fresh juice, a detail we greatly appreciated. Overall, we had a fantastic stay and would strongly recommend this hotel to anyone visiting Florence."

"The walk from the train station to the hotel was not bad, though it felt a bit sketchy at night. The hotel itself was clean and beautiful inside. The staff were excellent as well—from the reception attendants to the bartenders to the servers at breakfast, everyone was very helpful. I booked a King Premium room, which was large, clean, and very nice. My main issue was the location: it was on the first floor even though I had requested a higher floor. The view overlooking the pool wasn’t particularly attractive. Most importantly, every time someone upstairs flushed a toilet, I could clearly hear the water draining through the pipes in the wall. I would not book this property again. I realize it was busy season but I booked far in advance."