Carlton on the Grand Canal

"Not recommended. Don't eat here!!!! Racism and Disrespectful Behavior! Yesterday, early in the afternoon, I wanted to have a quiet lunch here. Suddenly, a young Italian woman started verbally abusing her dark-skinned employee, using the word "Cazzo." She appeared to be the restaurant manager. Her employee had politely asked her for assistance. Such unprofessional behavior and such ugly language. This Italian woman was shouting at her staff in front of all the guests. I will never eat here again! I never expected—nor have I ever experienced—such disrespect in a 4-star restaurant! I hope this young Italian restaurant manager faces consequences for her disrespectful behavior toward the guests and her staff; her use of racist language is absolutely unacceptable! She needs to learn some decency and respect. I am a manager at a large company; given this behavior—which damages the business—I would never have hired this young Italian restaurant manager, or I would have fired her long ago!!! Hotel Carlton On The Grand Canal. Never again!!! Do not eat here!!!"

"We have stayed at this hotel several times since 2015. No issues. Never anything to scream about, but the location was good. Across from train station and right in front of water taxi. This last visit in July 2026 was HORRIBLE!!!!!! In every way!!!! First, they didn't give us the room we paid for!!! Instead of canal view, we looked at a disgusting, rusty building with pigeons lined up!!!! The room was HOT as hell!!!! The a/c was more like a swamp cooler and it had disgusting dirty water inside!!! It smelled horrible too!!! And it was the size of a closet! Definitely not what we booked and paid for!!!! We went downstairs and asked if any other rooms were available. We would pay for a suite it they had one!! They said nothing was available. They would let us know in the morning if something became available. The next morning, we heard what sounded like people leaving with suitcases in another room. Then we heard the maid vacuuming. At 9:30 am, my husband went to the front desk and asked about a larger room. They said they had a room. If my husband didn't go down right away, they probably would have given that room away! Oh, the previous afternoon when we asked about changing rooms, the front desk guy said they will "probably have a bigger room for us tomorrow." I asked how certain he was, his reply "we can change someone else's room."!!!! Which made me wonder if that's why we didn't get the room we booked and paid for...??!!??!!??! Anyway, we moved to a room just down the hall. A bit bigger, but still small--and still no view!! Another dirty, rusty wall view!! Still VERY hot!!! And again, dirty water inside the "swamp cooler!" There was tape stuck to the headboard!! So much for thorough housekeeping. It still smelled very musty! Almost like cigar smoke!! That afternoon, my husband asked if they had a fan available. They brought us a fan. It was super dusty!!! They didn't even wipe it clean!! I tried, but when I turned it on, dust went everywhere! So gross!!! We ended up checking out 3 nights early! No compensation offered. So, we lost that money. We left for Rome. When we were checking out, they then said they could probably give us better rooms and a view. We had already changed our reservation in Rome. They should have made us that offer earlier. But doubt we would have stayed. The air quality in both of our rooms and our friend's room was horrible! My husband and I left with a weird cough!!! Also, the hotel does not own the rooftop bar and lobby bar anymore!!! So no charging anything to your room! They also use to have a fairly decent restaurant, which was not available anymore. So, it's just the hotel. Which makes me think they may have financial issues, which may explain the drastic decline of the hotel!!! We did have dinner for 5 on the rooftop restaurant. We had a very nice meal and ordered a bit of everything. Our one friend wanted to treat us all to dinner. Well, AFTER we finished our dessert, we were told that the credit card machine was out of order and we must pay by cash!!!! Our bill was close to 400 euros. Our friend said he didn't have that much cash on him and asked if he could pay the next day. Explained we are guests of the hotel. Showed him his room key, gave info, etc. The waiter said no. They have nothing to do with our hotel. We must pay cash! So, we all took out whatever euros we had on us and just had enough to pay our bill. It was ridiculous! We felt scammed!!!! So, we obviously will NEVER STAY OR RECOMMEND THIS HOTEL AGAIN!!!! The absolute WORST hotel experience EVER in all of our travels!!!!!! So glad we left early, but unfortunate that we lost $1,000.00 in doing so!!!! $350./night! But we had to leave!!! We couldn't sleep in the hot, gross rooms!!!! And we were feeling sick!!!! Felt better after 24 hours of leaving!! Hmmm.... Some of the nicer reviews saying it's "quaint...etc...", well quaint means beyond cramped!! We warned you!!!! Good luck if you choose to stay at this hotel and hope you get the room you booked and paid for!!! Our group did not."

"The location is convenient—it’s a short walk from the train station, which is the only real positive. Unfortunately, that’s where the good ends. The hotel feels outdated and neglected. The rooms smell strongly of mold, the air conditioning didn’t work, and the bathrooms and rooms themselves are extremely small. We literally couldn’t fully open our luggage. The overall condition made the place feel run-down and uncomfortable. We checked out after one night and won’t be returning. This property needs a complete remodel from top to bottom."