Carlton on the Grand Canal

"Best view on the canal very easy to reach across from the train station with lots of places to eat around Beautiful Venetian style rooms with renovated bathrooms Great staff at reception mentioning Mrs Katia and her team who were amazing with "can do" above and beyond Highly recommended"

"We checked into the Hotel Carlton, and our first impressions were very good. The staff were attentive and friendly, the lobby was immaculately clean, and it was nice and cool away from the boiling hot sun outside. Unfortunately, when we reached our room, things went downhill. There was almost no storage space for our clothes, meaning we had to live out of cases for our time there. The bathroom was small, and the shower flooded every time we used it. There was no kettle, no drawers, barely room for my partner to do her makeup, and the air conditioning, while still a salvation in the Venetian heat, wasn't powerful at all. There was also a dusty glass chandelier above the bed that looked like it could have fallen on us at any point during the night but, we've been assured of its stability. Saving the best till last, we had ants staying with us. This was swiftly reported to the hotel who said they would deal with it. When we returned, the ants were still there. Apparently, insecticide was put down, but it takes time to work. We contacted the hotel about this afterwards and were told that policy in these instances is that we should have been offered an alternative room but for some reason weren't. Overall, a disappointing stay, especially at the price point. Get the basics right, like kettles-storage-no insects, and it would be a lovely hotel!"

"We stayed at Hotel Carlton on the Grand Canal for what was meant to be a three-night stay, but checked out after the first night because the experience was extremely disappointing. We were travelling with our four-month-old baby, and the room was much smaller and less spacious than it appeared in the photographs, especially once the baby cot was placed inside. More concerningly, the cot provided was very old and the netting was visibly dirty, which we did not consider hygienic or suitable for a young baby. We had also contacted the hotel several times before arrival because we needed basic assistance with preparing our baby’s bottles, specifically access to a kettle or reliable hot water. Despite this, nothing appeared to have been arranged when we arrived, and we did not find the hotel particularly helpful in trying to assist us. Our baby was very uncomfortable in the cot, and we eventually had to sleep with her in the main bed, resulting in a very poor night for all of us. We therefore checked out the next morning and had to pay for alternative accommodation elsewhere in Venice. What made the situation worse was the lack of response afterwards. We contacted the hotel multiple times to request a refund for the unused nights, but received no meaningful response. The location is convenient, but unfortunately the overall experience, cleanliness concerns, lack of practical support, and poor follow-up meant we could not recommend the hotel, particularly for families travelling with a young baby."