Targa Aqua Parc

"We were a family of 4, comprising of 2 adults and 2 children ages 4 years and 10 years. Positives: Swimming Pools and the water slides were great. 👍 Entertainment staff work very hard and are friendly. Room was very spacious, although very basic and dated, with a nice bathroom. Negatives: FOOD - OMG 🤢 I really do not understand where the positive reviews about the food in this place have came from? We only stayed there for 1 week (Thankfully) The food was just ARWFUL!! There are maybe 7 bambories (MAX) with all I can say was Slop in them and may I add that we are not fussy eaters and we are also fortunate to have travelled to visit many countries. Surely as Management, you must wonder Why the Pizza que is SO Long and then wonder why there are more people standing in a huge queue for a Pizza than there are people who are at the self service food counter? As the week went on we could see the faces of people walking down the food counter, lifting the lids on the bambories and then closing the lid with such disappointment. As I say we have visited many countries and we are not fussy eaters and have always managed to put something on our plates, this is honestly the first all inclusive resort where I have been and came close to chosing nothing. Also a question for Managment - Do you not feel embarrassed when there are numerous food deliveries being delivered many times a day to many people who have paid for the all inclusive option on your resort who are sitting at the tables right outside of the food restaurant during meal times ?? Ever wondered why families / Guests feels the need to Order food instead of using / eating in your restaurant? Also there is ZERO choice of food for children other than Pizza so if you have picky eaters this is definitely not the place for you. We found Glovo APP - For our food deliveries, Meet the drivers just outside the front of Reception, the security man out the front must also wonder why there are so many food deliveries to?? Room was not cleaned ALL week as the room cleaner wanted to come at 5pm in an evening just as we were showering or napping, she always apologised and I did explain that we were out from early Morning / All day, so if she could try and come in the mornings or earlier in the afternoons but this never happened. Air Con = None existent - there is a thermostat which is digital so it tells you the temp inside your room, our room was 27 degrees on our arrival, we turned the temp down to our chosen room temp which was 18 degrees, we waited for an hour and NO change, We called Receptionist who sent some one down to our room, He had a Look at the thermostat and I pointed to the room temp which was still showing as 28 degrees and I told him 'It is to hot in the room' as the sweat was pouring off me 😔 The man said You have it on Max speed, (level 3 speed - 3 fans) it won't work on that, he turned it down to 2 fans (Speed) and told us that it will work now, and to wait half an hour and that we should see it start to lower the room temp, at this point I was unsure whether to start un packing or not but by this time it was 11pm and the Kids were tired after travelling. We woke the following morning after a sweaty night's sleep, heading to breakfast, we decided to pop to Reception to inform them again that my air con was still not working, he informed us that they have the maintenance man in today so will send him up to our room. After spending the day at the pool in the sun we were so looking forwards to walking into a chilled room but No, still not cool 🥵 Basically, we had lie after lie from Reception and repeated promises of fixing the air con but we endured the whole week in August with a room temp that didn't drop any lower than 23 degrees but this was still cooler than the temps outside. After chatting with other guests it seemed that this was an Issue across the resort. Most of the rooms also have NO Balcony either so ensure that your booking advises if you have a Balcony if you are expecting a Balcony. 2 out of 4 of us had upset tummies whilst there. The other 2 have returned with an ear infection, needing antibiotics. Bee's - Mother Nature unfortunately but if you have a Soda / fizzy drinks then expect to have tons of Bee's after it, and around you. There is No shower or changing room if your pick up is later in the day and if there is no availability to keep your room on. We had to use the communal toilets around by the bar to get changed in due to our pick up being later in the evening. The big question: Would we return or would we recommend staying at this hotel to our freinds or family. No and definitely Not (Sorry)"

"Everyone’s experience is different but here is mine . Arrived and was put in a room where the air con didn’t work the door had no lock on and there was mould on the ceiling in the bathroom. We had a view of the carpark but your not in the room long enough to care about the view ,complained about air con ,door and ceiling 3 times ,the door was fixed and was told the air con would work which it didn’t and was waiting for someone to sort the mould but no one ever came. Next the food we have literally lived on pizza all week which is really nice and made fresh but gets boring after the 4th day. If you’re not a picky eater and you don’t have kids you will be fine because it is very limited what you can eat. Now the staff if you are French get here immediately you are treated like kings and queens , if you are English most staff ignore you and you barely get a smile . There are a lot of wasps or as they call them honey bees so make sure u bring big cups and cover over while at the pool . The pools are nice we stayed at the one next to the slides and baby pool but the kids did get friction burns off the slides so bring nappy cream . We also went out to the market on a cloudy day which was actually ok apart from a lady grabbing my hand and putting henna on me then demanding money which I didn’t pay and went and washed off immediately. So overall hotel looks nice room was ok apart from our issues most staff were ignorant and didn’t crack a smile (unless you are French) pizza were nice but the rest of the food was not to our taste as we are picky eaters so no won’t be returning again."

"The location is out of the city so you will need to get taxi to get to the Central areas. It looks like a Morden hotel with some new features. This was our family holiday the six of us, so we hoped to have a really good time, however from my check in we had a very mixed feeling about the hotel. We got to the hotel at 12:00 but our rooms were not ready when we got to the hotel, so, we had to wait till 3.30. The front desk person checked us in and said we could use the hotel facilities since we are guest now, but we need to wait for our rooms as check out is not till 12.00. So we decided to go eat lunch since the children were hungry. At about 3.30 we were given our keys to the rooms, we requested a adjacent room since we have small children that was fulfilled. No one helped us take our luggage to our room we were just shown the way and left to get there ourselves. Extremely unprofessional but we didn't let that ruin our holiday. They don't provide you with any information if you miss the meeting at 6pm on your check in day. The staff at the spa are not very welcoming and the prices are double than the prices in the centre of Marrakech. Overall the resort needs to make alot of improvements to its staff training, bar service, restaurant service and especially the front desk. At breakfast egg station doesn't start till 8am so if you are a early raiser like us then it's just cereals or toast. There is never enough cutlery or serving spoons. The staff in the restaurant are very slow most of them communicate in French so be prepared. Only one or 2 staff from the resturant were really attentive (Mustaffa) and the manger (Rachid) were very helpful always going the extra mile. There is snack time for 1hr but be prepared to wait becasue the ice cream queue takes along time and even then they scoop a tiny bit of ice cream in the cone so it's not great. Food is very blend there is alway something to eat but it's not really flavourful. Kids only had chips mostly, pizza and pasta counter is another long wait and the man serving at the pizza counter is very rude and gets flustered under pressure when the demand increases. The outside grill area is mostly fish and some meat but again no flavour at all. Be ready to take the kids out to the square for nice food like KFC, BK and many local restaurants within 10 minutes drive. The outside bar staff are overworked and it shows in the service. There is a water spray feature that keeps you cool in the heat thought. The housekeeping is the best thing at the resort they do their job very well especially lady named (Fatima) she was alway on point. The entertainment guys do a great job, especially (MOMO) he is very entertaining. After dinner they do quizzes and games but mostly in French so be prepared for that. The nail the coffin for us was at checkout when out transfer came we were not thanked by the hotel for our custom. It felt really bad and like we didn't matter at all. No one from the reception said goodbye or any other greetings. This is by far the worst resort we have stayed in. I would suggest people to look else where to stay for their holiday so they don't end up wasting their money. lastly pool towels are not free, bring your own or pay €10 per towel as deposit."