Pestana CR7 Funchal

"We had a nice stay at CR7. Room comfortable and we slept soundly.........until Friday & Saturday night. We hadn't appreciated that there are 4 nightclubs opposite the hotel. We could hear the competing music & heavy bass throughout the early hours until 6am. Then the departing revellers & their vehicles added to the din. We'd stay at CR7 again, but not on a Friday or Saturday. Staff were all great. Pool area quiet when we were there. The pool is quite narrow and would be small should there be more guests looking to use it."

"We had a wonderful time at the hotel! We had requested a quiet room by email in advance, which was fully provided, and the staff were extremely helpful and attentive during our stay. The hotel is perfectly centrally located, with practically every central location within walking distance. Plus, we were picked up right in front of the hotel for all our booked excursions, which was incredibly convenient. The port is also a few minutes away. There were no complaints about the cleanliness either: everything was spotless, and towels and bed linen were changed every two days. The food was delicious. The breakfast was hearty, although we missed a bit of fresh vegetables in the selection. We ordered from the à la carte menu twice - once a chicken burger and once a fish and chips - and both dishes were very delicious. We highly recommend this place!"

"I had booked a room on booking. The hotelier forced me to pay a 25 euro surcharge, arguing that I had only booked for 1. I showed him that both of our names were listed. But he wouldn't listen to anything. Furthermore, on booking, 1 or 2 guests is the same price. I have welcome exchanges with the hotel with both of our names. This is our last memory of Funchal. This is my last stay in this chain, which has no sense of customer service. The hotel is well-located and rather pleasant, but the manager is a person who behaved very badly toward me. An inflexible wall without any reflection. He took advantage of the fact that the taxi was waiting to rip us off. I am disappointed and I am ashamed for CR7 to be associated with such practices. Tourists are mistreated and I do not recommend this establishment at all, which leaves a bitter taste in my mouth as I leave this beautiful island of Madeira."