Catalonia Porto

"Great location, but very poor service The hotel has an excellent location and the breakfast is really very good. Unfortunately, these were the only positive aspects of our stay. The rooms are quite small and, more importantly, the bathroom sink was clogged for all three nights. We reported the problem, but we were told that this was “normal” and that they did not intend to fix it. I find this completely unacceptable for a hotel at this price level. Housekeeping also came to our room at 4:00 pm, without us being informed at check-in that this would be the case. At that time we were in the room, which was quite inconvenient. Overall, the hotel is expensive, but the service is very poor and definitely not up to the price you pay. The location and breakfast are excellent, but I expected a much higher level of service and attention to guests."

"Our first time in Porto & what a wonderful country. This hotel is amazing perfect location within walking distance to all amenities shops, bars & resturants. We were greeted by very professional staff there is a calming relaxed atmosphere. The decor is bright clean & modern. The resturant was well run with friendly staff i.e Augstin, Palaine & Stephano to mention a few. They had a good variey of different dishes to cater for all at breakfast. Our room was on the first floor & overlooked the courtyard & swimming pool. The bedroom spacious nicely decorated very comfortable bed all amenities & soft white towels. Thank you again to all staff & management you are doing a wonderful job. Monica & David xx"

"Vinicus was horrible unfriendly did not let me and my 2 kids to the room. He kept us till 3 am. Very unhuman The worst customer service I have ever experienced. Stay away from that hotel. Very unfriendly staff"