São José

"Dated hotel, with old and worn furniture, fairly large rooms, terrible bathroom, ruined with missing pieces of ceramic and rust on the faucets. Sufficient breakfast, excellent location"

"If you don’t mind budget hotel in a great location then this is it. The fridge was not in use the bed was rock hard and a tiny pillow provided, the room really smelled of bleached so we had to open the window to air out the room, you only get one card reader, there was not enough shower gel in the shower as it was not replaced. The furniture was from the 1970s or something but I loved the staircase and then reception were friendly and the location was great right by the shopping centre and church with tiles and right by the market hall. The breakfast very basic just toast, cereal and pastries. Ok for a one night stay. We had a room with two single bed and another room inside that had a single bed. Airport was about 30 mins away as there was a lot of traffic around 4pm, I had booked airport transfer for about £17 bus Trip.com but I think it would have been cheaper to get an uber on the day. The bathroom was a shower in a bath tub and there was a bidet too."

"I am sincerely surprised by the numerous positive reviews I read before staying at this property, because my experience was decidedly negative and, in my opinion, absolutely not up to the category and especially the price paid. The only real positive aspect of the hotel is the location, which is actually very convenient. For the rest, the value for money is simply nonexistent. We had booked a Superior room, which had very little that was Superior about it. The room overlooked a dilapidated and decidedly unpleasant light well. The curtains were dirty, the mattress was old and springy, the pillows were clearly dated, and the duvets lacked the necessary duvet covers. A situation that frankly leaves one very puzzled. The bathroom was another extremely negative point: the resin was completely ruined, stained, and chipped, giving a general impression of neglect and poor maintenance. The drain problem is also anything but negligible: water drained with extreme difficulty from both the shower and the sink. To this is added the situation of the electrical outlets. In the room, some outlets made noises and seemed to "sizzle" the moment you plugged in your phone to charge it. A problem that, besides being extremely annoying, I also consider unacceptable from a safety standpoint. The general feeling upon entering the room was that of a neglected facility: practically on every wall there was a stain, a scratch, a small hole, or in any case some evident sign of wear and lack of maintenance. All details that, taken individually, might seem small, but which together provide a truly disappointing image of the facility. Furthermore, the handling of the towels was particularly serious. For two consecutive mornings, the towels intended for guests were placed on an armchair on the floor, with the rags used for the floors on top of them as well. A situation that I consider simply unacceptable in terms of hygiene and professionalism. Seeing the linens intended for guests treated in this way is something that, frankly, an accommodation facility should be ashamed of. The welcome upon our arrival was also terrible. I had read that the facility had a parking lot and, once I arrived, I was simply told that it was full, but what struck me negatively was above all the extremely rude way in which the answer was given to me. A minimum of courtesy and helpfulness toward a customer should be the fundamental requirement, regardless of whether parking is available or not. After having stayed in Porto several times, I can say without hesitation that this was the worst stay I have ever had in the city. Given how it presents itself and the level of services offered, the facility gives much more the impression of being a two-star boarding house than a hotel of the category one would expect; considering the condition of the room, the maintenance, the cleanliness, the handling of the linens, and above all the welcome received, I believe the cost is absolutely unjustified. A decidedly negative experience and a facility that, as far as I am concerned, I would recommend against without hesitation."