Hilton Hurghada Plaza Hotel

"Great location, super clean, excellent service, mega evening program, and great entertainment."

"I stayed at Hilton Hurghada Plaza for 5 days. I faced a few issues at the beginning of my stay, but the team handled everything professionally and made sure all my concerns were resolved smoothly. I would like to thank the Reception, Guest Relations, and Duty Management teams for their kindness, support, and cooperation. Special thanks to Mr. Mohamed Adel, Mr. Hossam, Mr. Abdelrahman, Mr. Mohamed Ibrahim from the Reception team, Ms. Alaa, and Ms. Sara. I would also like to thank Mr. Ehab Abdo, Beverage Manager, for his support and professionalism. Everyone was extremely helpful and respectful, and they played a big role in making my stay much better. Thanks to their efforts, what started with a few issues turned into a truly wonderful experience. Thank you all for your efforts and warm hospitality. I really appreciate everything you did, and I hope to visit you again soon!"

"We had the most amazing two-week holiday at Hilton Hurghada Plaza, and so many of the staff made our stay really special. The animation team were definitely the highlight of our holiday. We really connected with them all, especially Amr Maro. They work so hard, make everyone feel included and bring so much fun to the hotel. A huge thank you to Amr Maro, Banana, Julia, Mariam, Zlulita and Jossie—you really made our holiday! The restaurant team also worked incredibly hard. Mina, Atef Hany and Abdelbaset Ahmed really stood out for their kindness and attention, helping us carry our food to the table and taking our drinks orders once we were seated. They made us feel very well looked after. Saeed Khalil at the pool bar was amazing and made us some really tasty cocktails. He is a real asset to the hotel! A special thank you to our housekeeper, Mohammed Awad, who was amazing throughout our stay. Every day we made little towel creations for him, and he made some for us in return, which was such a lovely touch! He kept our room looking exceptional every day, and we really appreciated the care and effort he put into his work. Unfortunately, reception was the one area that let our experience down. On one occasion, we were repeatedly called at 6am despite having spoken to reception the evening before and clearly asked not to be disturbed. I raised a complaint, and I appreciated guest relations taking it on board. More generally, we found the reception team unhelpful and at times rude. There were occasions when we were left waiting while other guests were served ahead of us, without any acknowledgement. Having worked on reception in several hotels myself, I was disappointed by the lack of care. Reception plays such an important role in making guests feel welcome, and this deserves attention. Despite this, we had a wonderful holiday. The animation, restaurant, bar and housekeeping staff deserve so much recognition for their hard work and for making our two weeks so memorable."