Be Live Collection Marrakech Adults Only

"There's things to like about the hotel - the setting and layout is nice, the staff all work hard to be attentive and service-driven, rooms are great, and on the whole the food was good. However, some important things need a mention: 1) They ask for a £80 deposit per room. We were told that this covers damage and theft. For a hotel marketing themselves as luxury, this is extremely strange. I have never been to a luxury hotel in the world that takes a deposit for this, nor many standard hotels for that matter. Upon check-out we were told that the deposits would be returned once the rooms were empty and had been 'inspected'. The result of this inspection was that we were asked to pay 50 MAD (£4) because one of the mugs was missing. We explained that a coffee made in the room was taken down to the lobby bar, where it was left. Apparently this was not good enough - the mug was missing from the room so they needed the money. I can only think this was because they did not believe our explanation and were therefore assuming we had stolen it. Quite why someone would want to steal a white mug with a small Be Live Hotel logo on, I have no idea. Absolutely pathetic. Even after explaining that the reputational damage from me writing this review would far exceed the cost of a mug (which wouldn't have cost them £4 anyway), the reception staff still did not get it. I handed over the 50 MAD as we were now late for our transfer (this wasn't about the money itself), but highly recommended that they seek guidance from the more senior hotel management over this embarrassing policy. What a way to treat your guests! 2) At check-in, our group of 19 arrived at midnight after a delay landing. I felt sorry for the guy on reception as he had a lot to deal with, but this cannot be the first time that a large group have arrived together. After being given my key-card for a room that my friend had already checked into earlier, I was astounded to walk into the room to be met with 2 people sleeping, initially very confused but quickly very angry that they had an intruder. Obviously I apologised and made a quick exit, but felt extremely anxious about what had happened. I returned to reception and vented my frustration and anger, for which of course he apologised and gave me the correct room key. While this should never have happened in the first place, of course sometimes big mistakes can happen, but no compensation was offered in any way for this. I would have expected the hotel to have treated this matter very seriously and made contact with both myself plus the people who's room I was given access to. In summary, the hotel has potential to be very nice, but the above experiences made it memorable for all the wrong reasons."

"Zizo and Ahmed and bar managers. They are very professional, excellent services. Serving with much care and respect.great food"

"I spent a week at this hotel and the overall experience is positive but needs improvement to deserve its 5 stars. The hotel and the room: The establishment is modern and very clean, particularly regarding the rooms. A big thank you to the team for their responsiveness: on the day of my arrival, I had a connecting room and I could hear my neighbors. After informing the front desk, they immediately offered me another room and the change was made right away. A real plus! Atmosphere and Clientele: Note for future travelers: the vast majority of the clientele is English-speaking (nearly 90% during my stay). Regarding the evening entertainment, it was satisfactory but not extraordinary. Pools and Amenities: The hotel has two large, very enjoyable swimming pools. However, the water was really very cold: despite bright sunshine and 86 °F outside, there were never more than a dozen people in the water at the same time, which is a real shame. Dining: The food was decent overall, with a special mention for the pizzas made on-site which were simply excellent! Only small downsides: some dishes sometimes lacked heat and access to the buffet (especially at the show-cooking station) could become complicated during peak hours. Entertainment and Service: Entertainment: The entertainment team (3 or 4 people) was very present, but unfortunately not at all engaging. The announcements over the microphone lacked enthusiasm and the team was very inactive, often just sitting in their little shed. Snack bar: The real negative point concerns the wait at the snack bar. Getting your drinks or food took a lot of time, especially when large groups (like golfers) placed large orders simultaneously. In summary, a beautiful modern hotel with a very efficient reception, but a few adjustments are needed regarding the entertainment, the snack bar, and the water temperature to deserve its 5 stars."