Pickalbatros Palace Hotel - Port Ghalib

"Where should I start? When we arrived we made the check in in the morning. Our baggage was stored while we waited for the room. I helped the reception with translating for another couple to check in since they did not speak english. After it the receptionist gave me a paper about free upgrade for our room. Since the room was not ready we went to the beach for the rest of the day and only at around 6 p.m. we took the room keys. When we arrived to the room it felt a little odd that the room did not look like the ones in the brochure. It was suspicious during the week that something is off with our room (not the cleaning because it was spotless and well cared). Than on the day before our last day we run into a video from a travel agent showing all 3 hotels Palace/Oasis/Sands and their rooms it was the time we realised we were not accommodated in the Palace because the rooms were noting alike. On the same night we went to the reception because we had to print out something. I asked the receptionist (his name was MOHAMED KAREEM) is it possible that we get our room in the wrong building. He denied it. When I told him I saw how our room should have looked like, he was like no you are in Palace, I told him we are not at the Palace he laughed in my face and very arrogantly told me no you are in Palace after this conversation he checked our room number and smiled sarcastically at me. We felt really unpleasant, humiliated and angry after the receptionist laughed in our faces. On our way back to our room we asked multiple staff members which hotel does our building and room belongs to, they all confirmed our room is in Oasis not is Palace. I feel I was scammed since I paid for the room in the Palace and did not received what I paid a higher price (400€) for the difference between the rooms in the Palace and the Oasis. Otherwise the rest of the staff was very kind and attentive at the restaurant and on the beach. In the photos it's visible we were not in the originally booked room category"

"We returned to the Pickalbatros Port Ghalib again this year. After staying in the Sand area last year, this time we chose the Palace section. The choice was made for the more convenient location relative to the stretch of beach we prefer, which is more sheltered from the wind and closer to the access to the coral reef directly from the beach. This second experience was also absolutely positive. We found clean and well-maintained environments again, staff who were always friendly and helpful, and a special mention for the massages at the Spa. We really appreciated the new features introduced this year, such as the app for booking restaurants, the new beach bar, and the packaged ice cream included in the all-inclusive package. We also really appreciated the invitation to the à la carte dinner with table service, an experience we particularly enjoyed. Small touches that make the stay even more pleasant. Overall, a pleasant vacation that met our expectations, with several improvements compared to last year. A resort that I gladly recommend and where we would definitely return. A clarification, especially for Italians. My review is based on the standards and the reality of the place. Because when you travel, you also need to know how to adapt to cultures, habits, and traditions different from our own. You cannot expect to find everywhere the same things we are used to in Italy ;)"

"Perfect room attendant Amer was really super nice and very reliable"