Festa Panorama

"Location of this hotel was great close to Nessebar and Sunny beach but it felt like you were on big brother with the amount of cameras they were everywhere, when we checked in you got two key cards which was great as I like to go to bed before my husband but you needed it to use the toilets in reception great idea but annoying if you forget, not enough seating in reception we brought in tables and chairs from outside, the staff weren't very friendly either especially in the restaurant miserable and never smiled and the food was chicken and pork for lunch and dinner I know it was cooked different ways but still chicken and pork at the end of the day, saying that tho the hotel was spotlessly clean and the rooms absolutely fantastic really comfy beds, although we overlooked a hotel being built next door not a problem for us but might be for others, we wanted to keep our room as pickup was 7.30pm but I think 80 euros is way to much, saying all this we still had a nice time"

"Discussed in staff not very children friendly and even put their hands on your children definitely not a place to take children i would not come to this place even if you paid me"

"A Beautiful Hotel, but Unfortunately, Quite a Few Disappointments The hotel itself looks beautiful, and the staff work extremely hard. They are very efficient and attentive, although I do wish someone would teach them how to smile — especially the reception staff. Unfortunately, the layout of the hotel means that our sea view balcony never received any sunshine. We had a large balcony with two chairs and a table, and a beautiful view overlooking the three swimming pools, but at no point during our stay could we actually sit outside and enjoy the sun. The sun simply never came around to our side of the building. The three swimming pools also looked lovely, but unfortunately they were absolutely freezing — more like ice than swimming pools! We certainly couldn't enjoy them. The food in the dining hall was very good in terms of choice. It was buffet-style and there was a large selection, although the meals did tend to become repetitive, if you like chicken and pork you will be happy! Beef dishes seemed to end up being some kind of stew. Very few fish dishes.. mackerel and something that I can only describe as leather….it was so overcooked! There was an amazing selection of salads and cold meats. Unfortunately there were, however, some absolutely delightful cakes — unfortunately, because I ate far too many of them! Speciality themed evening meals would have been something different. The entertainment was another disappointment. There was a poster showing the daytime activities, but it only seemed to cover things until around 7 p.m. We could never find a proper breakdown of what was happening in the evenings. What entertainment was provided wasn't particularly good, and there were very few people watching it, which perhaps says something in itself. If you are looking for a quiet hotel, I wouldn't recommend this one. There was music playing for much of the day, and I found it quite loud. There was almost always music around the pool. The entertainment staff clearly work very hard to get guests involved, but unfortunately they were also extremely loud themselves. A major disappointment was the bed. We had booked a double bed, but on arrival we found two single beds pushed together. We immediately went to reception to ask whether anything could be done, but the only response we received was, "How?" We surely can't be the first couple to have encountered this problem. All we really needed was double bedding rather than two separate sets of single bedding, which would at least have made the arrangement feel more like a proper double bed. Unfortunately, nothing was done, and we ended up spending our stay on two single beds pushed together — which was not what we had paid for. There were plenty of sun loungers around the pool and upright chairs if you needed them. In the bar areas there are lots of small tall tables with equally tall stools. Not easy to get on and relax at. Overall, this is a beautiful hotel with hard-working staff and plenty of potential. However, the lack of sunshine on the balcony, freezing swimming pools, repetitive food, disappointing evening entertainment, constant music and, most importantly, the failure to provide the double bed we had booked all took away from what could otherwise have been a much more enjoyable stay. I admit I am a fuss pot and I apologise if this review seems over the top with small negatives but hopefully the hotel will take a few on board to help top up their otherwise high quality product!"