Crowne Plaza Paris Marne la Vallee

"We had a wonderful family stay! A big thank you to the whole team for their warm welcome and kindness. We would especially like to thank Maxime, who welcomed us upon our arrival with great kindness, as well as Cristel at the bar, for her smile and attentiveness. Thanks also to the Front Office manager for her professionalism and availability. The room was very clean (no. 169), comfortable and pleasant, and the children also really enjoyed their stay. We felt very comfortable in this hotel and we will return with great pleasure. A very beautiful family experience!"

"One-night visit the day before a day at Disneyland. Pleasantly surprised by the quality of the hotel. Normally, I don't book anything with a rating below 4, but here, having little availability nearby or it being overpriced, I let myself be tempted. The hotel is magnificent; it reminds you of a Disney hotel as soon as you enter. Everything is available: the hotel offers numerous services, 24-hour room service, a bar, a restaurant, a pool that is a bit cold, a paid self-service snack bar, etc. As for the rooms, I have rarely seen a standard room this spacious, with a living room separated from the bedroom. It even has two TVs, a fridge, a sofa, etc. Furthermore, a shuttle is provided free of charge to get to Disney, which is about 4 km away, I believe. However, the hotel parking is not free: €20 per night. An address that I highly recommend, as I am used to hotels in general, including those at Disney."

"This hotel is a scam and a total disaster—do not be fooled by the beautiful pictures on their website. It comes nowhere near IHG standards. When we arrived, we asked if we could receive complimentary breakfast since we were staying for only one night to celebrate our anniversary, and because I know most IHG hotels make thoughtful gestures for their members. I was thanked for my loyalty as a Platinum Elite member and told that while breakfast was an additional charge, our room had been upgraded instead. We accepted and expressed our gratitude. However, as soon as we stepped into the room, the keycard for the light was already in the slot, the sofa bed was pulled out, and there was a welcome card addressed to a different guest. We went back to reception to clarify whether this was actually our room and were shocked to discover that the door did not lock from the outside. Anyone could have walked in without a key. The fact that the keycard was already inserted and the sofa was pulled out clearly meant another guest had just requested a room change due to the faulty door. You cannot thank me for my loyalty and then deliberately assign me a room you know is unsafe. When we brought this to the front desk, we received a insincere apology with no gesture of goodwill, and we were moved to an even worse room. The toilet was filthy, there were no amenities, and when we tried to call reception to report it, the room phone wasn't working. Later, we went downstairs to get a drink at the restaurant. The bartender rushed us, demanding that we choose our drinks before sitting down so we could carry them to the table ourselves. Apparently, providing actual service was too much effort for him. The next morning, we met Vanessa at the front desk to check out and waited for her to finish a phone call. She took our keys and asked how our stay was. I showed her a photo of the filthy toilet and was about to explain the rest of our experience, but as soon as she saw the picture, she pulled a face and interrupted me to answer the phone. After finishing that call, she continued to ignore us and immediately made or took a second call. By the third call, it was obvious she was pretending to be busy just to avoid addressing our issues. Realizing she had no intention of helping us—and without so much as an apology or an "I'll be right with you"—we simply turned around and walked out. To top it all off, despite their claims that the rooms are renovated, we noticed holes in the bathtub in the first room. On top of that, charging €20 for less than 12 hours of parking at a property with this level of service is absolute robbery. Even if this were the last hotel on Earth, I would never return."