BRACH PARIS

"I do not speak French and am visiting from Singapore. Upon arrival, the hostess at Brach Restaurant was noticeably condescending and would not allow me to proceed with explaining my reservation until I responded with "bonsoir." While I fully respect local customs and etiquette, this attitude felt unnecessary and unwelcoming. In a five-star hotel that caters to international guests, hospitality should take precedence over enforcing social rituals. Having paid approximately €1,000 for a room and €450 for dinner, I expected a warmer and more accommodating welcome. The interaction left an unfortunate first impression that was out of keeping with the level of service one would expect at this price point. Hotel is much more smaller/boutique that I had expected from the photos but the view from my room’s balcony is gorgeous."

"Terrible experience during and post. I do not recommend it."

"The hotel is in a wonderful location, the rooms are beautiful, the service is atrocious. Absolute disregard for the client. They simply don’t care. Other than that, it’s a beautiful hotel."