Alia Palace

"Stayed here with my wife. Hotel is lovely but i will never forgive them for one of their waiters spilling a full glass of thankfully white wine all over my wifes back and dress and didnt even apoligse. I was about to go ballastic but my wife begged me not too and she is the bosss so i didnt. i emailed them after we left and never got a response so i write this review now. It ruined a lovely romantic meal we extra for and my wife had to sit there soken for 20m. It was incredibly embrassing for her and i wont forgive that."

"I booked a twin superior room but it was disappointing. No sea view and room wasn't superior. Every time we boiled the kettle the electric went off. Door was peeling badly. On night of arrival we were put in a room with a double bed which was not what we had booked. Reception didn't appear to care that the situation was upsetting. Also you cannot hang dresses as there is no where to hang them."

"We were a little apprehensive about staying at Alia Palace after reading some of the reviews, but I have to say that our experience was much better than we had expected. Not all the negative reviews reflect the stay we had, and overall, we really enjoyed our holiday. The hotel is in a beautiful setting, with spectacular views. Although it is situated at the top of a hill and spread out over a large area, we actually enjoyed the walks up and down. There is also a shuttle service provided by the hotel that runs approximately every one to two hours between the hotel and the town, taking guests down and bringing them back up again. Many guests made use of this service, although we preferred to do the walk ourselves. The hotel also provides a service where staff will drive guests from reception to their rooms, which is particularly helpful given how spread out the resort is. A special mention goes to Costas, who was so friendly and helpful. One thing I would mention is that I wouldn't recommend this hotel to anyone with mobility issues. The grounds have quite a steep incline, and getting around the resort and walking up and down the hill could be challenging for anyone who struggles with mobility. Our room was lovely. We did have to change rooms initially because the shower in our first room didn't have a door. We were offered the option of putting towels on the floor, but we didn't feel that was a suitable solution. Thankfully, the hotel moved us to another room with a bath and shower over the bath, a sea view and our own private pool, which was wonderful. The staff throughout the hotel were fantastic and really made our stay special. I also had a hot stone massage at the spa, which was absolutely amazing and definitely a highlight of the holiday. There were, however, a few areas where the hotel fell short of its five-star rating. The biggest disappointment was the food temperature. There was a good variety of food on the buffet, but unfortunately, it was never properly hot and was usually lukewarm. The food would have been so much more enjoyable if it had been served at the right temperature. The room cleaning could also have been better, as it wasn't quite up to the standard we would expect from a five-star resort. The all-inclusive package could also be improved. The choice of drinks included was quite limited, and the bar service stopped at 11 pm, after which drinks had to be paid for separately. One thing worth knowing is that the main bar in the reception area uses bottled mixers rather than drinks from a post-mix dispenser. We found that the mixers often seemed flat, which wasn't ideal when ordering drinks such as gin and tonic or vodka with lemonade. The pool bar was much better in this respect, as the mixers were served on tap and were properly fizzy. We found the drinks there much more enjoyable. For a five-star all-inclusive resort, we expected a little more from the drinks selection and overall offering. Overall, we had a really lovely holiday. The beautiful views, our private pool, the friendly staff and the relaxing spa experience all helped make our stay enjoyable. While I personally wouldn't rate the hotel as five-star, I would put it somewhere around a three-and-a-half to four-star experience. I would recommend Alia Palace to others, as long as they go with realistic expectations and are comfortable with the resort's hillside location. Don't be put off entirely by the negative reviews, because our experience was much better than we had anticipated. With some improvements to the food temperature, room cleaning and all-inclusive offering, this hotel could be even better. We came away having thoroughly enjoyed our holiday, and that's what matters most!"