Akti Palace Hotel

"Very good experience at this hotel, we had a type 61 room with a pool (for 4), the all-inclusive package is perfect, delicious and varied food (Greek-Italian-continental buffets - salads and desserts) 3 themed restaurants: Red Elephant for the oriental side, Sea Fruit, and Greek - be aware that there is only one long menu that never changes during your stay so you should only go once to each, but I recommend the Sea Fruit which serves you, among other things, a beautiful langoustine. The staff, whether for the rooms or the restaurants, are attentive and very committed to service. Evenings with a DJ and live band at the beach bar - the hotel is a 40-minute walk from the center of Kardamena, which makes for an excellent walk along the seaside to get there, and to bring you back there is a hotel shuttle bus that picks you up in the city center (for those with limited mobility, it makes round trips every hour anyway). No issues to report, I went with TUI and everything was perfect. There is a beach with small round pebbles in front of the hotel with lounge chairs and towels. October is a good plan, less stress everywhere in Kos, the temperature is 23 C, the pool water is a bit cold but you adapt to it. In Kardamena, I recommend the excursion to the volcano on Nisyros for 30 euros and the one to the 3 islands (Pserimos, Kalymnos, and Plati) for 35 euros, transfers from the hotel included. However, I don't find the one to Zia for the sunset to be very good because there are too many people in too small a panorama area."

"The staff of the hotel and those who are at the reception are truly attentive to guests' needs, very professional and cordial. Despite some initial issues with the room I was assigned, from the evening of my arrival Hammoud at the reception was extremely polite, helpful and professional and made me feel immediately welcome. The following day, Angela (reception) and the Hotel Manager were also very kind and helpful and did everything to make my stay perfect. Very efficient during my entire stay. Thank you to the whole hotel team for your assistance during my holidays!"

"So we came here for our Honeymoon. We were truely left disapointed. When we arrvied it was like 1am maybe, there was very little conversation. It was a simple ' name ' 'passports' no manors. We was given our room key and then shown to room. We felt rushed. No information was given to us about the hotel and where we could find everything on the resort. The day after we walked through reception, and the staff was checking people in, showing them where things was, giving out key information for their stay. giving booklets etc… We then went down to dinner. It was busy which i don't mind at all. We seen a table free and asked a member of staff if it was ok for us to sit down there. We was ignored. We then asked a second member of staff, we got a look and nothing more. We then asked one more person, they looked at the table then just walked away? So we just sat down. We watched other tables sit down and someone over within minutes to take a drink order. But none asked us for a drink, we had to ask the memebers off staff. I wouldn't mind but this hotel is 4/5 star? The service was more like 2 star. We then went to voice our concern at the reception. There was a young lady at the reception this time, she listened to us and understood that it wasn't the service they should be given. she took our room number down and said a manager will be in touch with us just to have a chat. Perfect. The day after we heard nothing all day. We just carried on with the days. Then we got to 6 days into our trip and we decided we was going to have a day around the small shared pools. Which the sign STATED our room can use the pool 1711-1717 ( we was 1715). We was then greated by a very rude hotel guest. Saying we was not allowed around the share and we needed to get of his sun loungers ( some of them had room numbers above some didn't ) he was telling us to go away and remove ourselves. This came quite a shock to me as I was confused. The signs say the shared pool was for our room too. I went to reception and The office Manager was working I believe her name is Eleni. I thought perfect she will listen. I began telling her about the issues we just had about the shared pool. When i told her our room number she just said “no ur can’t use the pool” so i said “our room number is on the sign to say we can” she than told me I need to go and read the sign again as that isn’t what it said. She said my room is “just a standard room” So i asked her why does the sign say our room is. She became rude kept saying no no no we can’t use the pool, only the main pool. Which I was left confused. I told her we’d already made a complaint on the second day about the restaurant. She replied “i haven’t heard anything so it must of been sorted”? I told her we’ve not been spoken to regarding the first complaint, she then asked me what happened. I began to explain to her & straight away she turned to another guest & spoke in another language. I was left speechless as this is a manager and she wouldn’t even take the time to listen. I had enough & i went back to the room & was so upset. We got into with Jet2 and explained the situation. we was set a meeting up with the General Manager. we met and explained the situation & he took it on board and said the sign was incorrect and he was very sorry but our room isn’t allowed to use the shared pool. He apologised. I said this is our honeymoon, we seen so many good reviews & people coming here for the honeymoon! We wanted to go home as we left like we wasn’t being heard or took seriously. He told us he’ll try and sort this out for us. After then we heard nothing. They said they sent a “message” to our room. We got nothing. None came to us, none has spoken to us. This was a real shame as other staff were so lovely, the hotel is BEAUTIFUL! The food was nice. But we will not return. This was meant to be a special time & all the time i just wanted to go home. I just think this was handled poorly & we wasn’t taken seriously as we were a young couple."