Neptune Luxury Resort

"My wife and I have travelled through Greece extensively. We always make reservations at hotels for 2 guests and have never had the following issue. Upon our check in management insisted our reservation was only for 1 guest and we were made to pay 350 euros extra. They would not refund our prepaid money so we were stuck. I truly felt I was scammed. Our room had ants in the bathroom and took 2 notices to the hotel and 2 days to eliminate the problem. Unacceptable for a 5 star property. The property is nice but they have no sense of customer service."

"Gorgeous huge resort. Be prepared to do a lot of walking. Wonderful breakfast-- nothing more anyone would want-- they have it all. Beautiful landscaping. Well appointed rooms with wonderful detail. True blackout curtains, reading lights at bed... The only problems were 1) toiletries--awful smelling drying products-- no hair conditioner at a beach resort!?---bring your own! Beach is on the windy side of the island. Plenty of chaises. An orienting ride would have been great as one beach has large rocks and grass rather than a shoreline and it took another guest the 2nd day to point out the normal beach--- Parking is very far---on request they will pick u up. The guest relations is great-- kudos to Andrea in particular..The worse thing was that the lovely balcony was unusable due to the smoking of guests. The resort ought to be no smoking, or at least segregate those guests to their own building. That annoyance was huge. That being said, this is a great place to stay in Kos."

"Pros; - beach and sea fantastic. Although sometimes wavy you can easily go in as it’s shallow. - hotel clean - food decent - neppiland great for kids - animation FANTASTIC! - staff friendly Cons; - how can a 5 star hotel not provide iron? It’s very strange. They offer an ironing service instead, never been to one that doesn’t offer. - Manolas or Manila the guy at the restaurant is very rude to customers and staff. He was very rude to my wife and I didn’t want to cause a scene as there were kids around. The other staff next to him very polite and kind. I really want to return although the Manilas guy made it very bad at one point that we had to change the side we eat at the restaurant."