"We arrived at 2am after a flight delay and was greeted by friendly receptionist who advised our apartment was in a block across the road, as others have commented this isn't clearly signposted so look for a black gate if you are allocated here. We were in a 2 bed apartment in block 3 which had no lift but we didn't find the stairs to bothersome once cases were in the room.
Air con and safety deposit box included but had to ask for safety deposit key the next day, the tourist tax is a little pricey but is clearly advertised if booking via Jet2 that this is an additional cost so we were expecting it.
The apartment block was across a busy road so something to consider if with small children, we had teens so not an issue and at night you can't hear the noise once doors/shutters closed.
The hotel itself is split across locations, with reception being in one place and the pool/restaurant in another, personally this doesn't bother me and was only a minute or two's walk each day.
The two bedroom apartment was excellent, with a separate lounge and kitchen/diner with full size fridge freezer, bathroom with washing machine and huge wrap around balcony. Could not fault the apartment at all.
The pool area was a little smaller than I expected but still had two large pools and a separate baby pool. We secured sunbeds every day with no bother, with most days sunbeds available well into mid-morning. However people were reserving sunbeds in there preferred spot and nothing was done about this, there was signage but means nothing if not policed.
Sunbeds have QR code that you can order drinks/food to your lounger which was a really nice touch that we used frequently.
We were self catering so didn't eat at breakfast but did have lunch on one occasion which was really nice and very reasonably priced.
There are lots of small supermarkets within walking distance but the biggest is just past the pool area (turn left out of pool and at end of the road) with everything you could possibly need.
Staff at the hotel are super friendly and make this hotel what it is, bar/waiting staff always happy to serve and will remember what your order is over the course of your stay making you feel very welcomed.
Cleaning staff also amazing, cleaned daily and couldn't fault that.
Location wise its roughly 15 minute walk into Kos Town but if you head to the sea there are lots of nice restaurants to eat at without going into town. You can eat practically on the seashore which was lovely.
Be warned the paths in Kos are not great with trees growing in the middle of them, would think it would be difficult in places with a buggy or wheelchair user.
Kos town itself has a nice atmosphere with plenty of bars and restaurants which we never had any difficult getting a table as a family of four.
We walked to the beach on one occasion and it wasn't a particularly sandy beach so didn't end up going again but there was a nice beach bar that we ate at that again was reasonable and nice food.
Overall we had an enjoyable holiday and the location within walking distance to Kos town was great, the hotel had everything we needed but do agree with others that not a 5 star. We wouldn't stay again but purely because we like to try different places each year, if you have booked I am sure you will have an enjoyable stay."