Hotel Theo

"There were lots of good points to our stay and I'll start with them: - the staff were mostly great, efficient, and friendly - beautiful sea view from our balcony - hotel grounds are lovely, and full of friendly cats (helps if you're a cat lover of course) - short walk to the beach - breakfast was excellent and varied Sadly, I wouldn't recommend this hotel, especially if you have older children or teenagers: - the rooms are dated and worn looking. We had a big damp patch in the wall/ceiling in the bathroom, while the sofa bed smelled very musty, as if it had gotten damp recently and never quite dried - at peak times, it was difficult to speak to the receptionist due to queues (possibly short -staffed?), and the restaurant could get very busy with servers unavailable as a result - both indoor and outdoor pools were very cold and difficult to spend much time in - it's advertised as having an arcade, but this seemed to consist of two shabby pool tables, one virtually unusable as it's on a slight slope so the balls roll, with broken cues and no chalk. Air hockey machine was broken and the one other game was badly worn and in need of maintenance - the advertised entertainment at the pool bar didn't happen at all on the one night we tried to stay for it - after that, we found our own evening entertainment down in Agia Marina or in Chania - communication with the hotel before our stay was difficult - I emailed the address on the website twice in the run up to our holiday and never received a reply. I asked the travel company I booked through to try, and they also didn't get a reply (the request was about a dietary requirement and thankfully it wasn't a problem as the dinner buffet was pretty good and varied, at least for adults...my 11 year old son did not love it, and we ate out instead a few times as a result) Overall, I think couples might enjoy the more adult vibes of this hotel but I wouldn't recommend it for families and don't view it as a four star establishment due mainly to the rooms and the lack of communication in advance."

"Really pleasant stay, details were clear on arrival at reception and we were kindly shown to our room. The room itself I did not like, quite dated with tiles on all floors which felt cold and sink in the bed room because of the small bathroom however, balcony was nice but could do with more privacy between rooms. Pool grounds were fantastic with pool chairs being great quality and always available. The staff were very efficient and entertainment was amazing, really recommend the Cretian night. Food was nice although not a lot of variety. This hotel is great value for money, highly recommended. I also recommend the little fun train Highland experience, its amazing and not just for children! Just be aware this hotel is on a steep hill and to get to the lift - you have to walk halfway up the hill so not an easy trail!."

"The hotel would be quite nice in itself if the rooms were brought up to date. The furniture is worn out, the mattresses are sagging, the shower is much too small, lukewarm water. If you don't show up for breakfast on time at 7:30 a.m., there is either no coffee left, or no milk, no butter. Sometimes there are no cups either. In the evening, the food is only lukewarm if you don't arrive on time at 7 p.m. The plates are only cleared away occasionally. The service is really slow."