Village Panorama

"This hotel is ok is most other aspects but I feel I have to leave a review and advise any other potential visitors of the constant dog barking that comes from a property behind the hotel.. There are several large dogs that seemed to bark for up to 20 hours per day. Including during the night and particularly in the early morning. The rooms that are directly accessed from the outdoor walkways have thin metal doors, which do little to deaden the sound from outside. Not just the sound of the dogs, but also any other visitors wheeling luggage or staff etc, sound like they are in the room with you. The beds are also very uncomfortable. I have never slept so little in a hotel before. I considered asking to change rooms but after walking around the hotel grounds I realised that really no area would be free of the dog barking. I can only imagine it was even worse for some with rooms closer to the dogs. Another point to note is that there are no "do not disturb" signs available in the rooms. So housekeeping will enter your room every day whether you would like them to or not. As other reviews have mentioned the location would not be suitable for anyone with mobility issues. But is otherwise very nice, and we didn't mind the walk to beach. The food and drink were generally good. Lots of choice within the all inclusive package. The extra-charge restaurant within the hotel was excellent. I was expecting to inform staff of the above issues when asked at checkout, but nobody asked us at any point how our stay was. I'm aware that there is little the hotel can do in the "here and now" if a property owner with dogs nearby is creating nuisance noise... but they will have to improve this somehow by approaching the property owner or local council/ government. More sound proofing of the rooms would at least help with sleeping at night, even if the ambiance of the pool areas during the day is still ruined. I'm writing this review with this information because if I had read it myself before booking this holiday, I definitely wouldn't not have booked this hotel. I would advise anyone else considering staying here to call the hotel in advance and maybe ask if the problem has been addressed? Perhaps it was bad luck timing for just the week we stayed here. I have also communicated these points to Jet2 who we booked through."

"Panorama Village Hotel is truly an amazing place to spend your holiday! This was already our fourth time staying here, and we enjoyed every single moment. Located near Heraklion (just a 20-minute drive from the airport), the hotel is surrounded by breathtaking views of the sea, beautiful nature, and charming coastal villas. The grounds are quite spacious, offering something for everyone: lively bars and pools where you can have fun, as well as quiet spots where you can read a book or simply relax and enjoy the views in peace. The food and drinks are absolutely delicious! I honestly haven't come across a taverna that serves food this good. The rooms are comfortable and cozy. We did experience a few minor issues, but the friendly and helpful staff were always there to assist us and make sure everything was taken care of right away. A huge thank you to the wonderful receptionist Irene, and the always-smiling, cheerful bartenders, Maria and Nikolai, as well as the super positive and cool guy Michalis! And, of course, a big thank you to the entire amazing team. You all made our stay feel sunny and relaxing, even on rainy days! ❤️"

"This was our second visit to what I can only describe as, THE BEST EVER. Firstly the beach is within walking distance, bit hilly but well worth it. The coastal area is so beautiful with quaint little restaurants scattered along the edge of the beech. The hotel itself is amazing, a plethora of fantastic swimming pools with sun loungers galore. The staff are so attentive to your every need, that includes two special people: Manos & Maria who once again treated my partner and I like King and Queen. The rooms are spacious, clean & comfortable with air conditioning and fridge included. Don’t get me started with the food, I love Greek food anyway but this is next level and some. So much choice and again the staff couldn’t do enough. The entertainment provided by Eddy the Eagle and his teammate was not only fun but they managed to get everyone involved. We also met some really nice like minded people enjoying their holiday too. Thank you so much, your are all superstars. We will be back……"