Belmondo

"Have just stayed for 2 weeks in this beautiful baroque style hotel in room 101. The staff were all excellent friendly and helpful. We had a large room with what I believe was a king size bed, a small sofa/bed, single table and chairs, dressing table and mirror, wardrobe (with safe), and an en-suite bathroom with a nice large shower. There was also a Nespresso machine, a kettle, cups, glasses and coffee pods and sachets as well as various teas. I tried the nespresso machine after cleaning it through - clearly not been used for a while - but it was only giving very minimal measures output so we just used the kettle and Nescafe sachets. There was also a complimentary chilled bottle of Asti sparkling wine on arrival, but we never got around to drinking it. The room was to the rear of the hotel (not harbour view), and without a balcony, but was nice and quiet in the evenings except for the aircon unit which every 20-30 minutes made a loud noise. We got used to it though and it didnt keep us awake. The bed was probably one of the most comfortable beds Ive slept in whilst away anywhere. There is a mini fridge - really a drinks cooler - but useful for lots of bottled water and any medicine that needs keeping cool. No freezer in the room. The staff came into the room daily and made the bed, emptied the bins, replaced toilet rolls, refilled the coffee supplies and generally tidied and were excellent. The hotel manager keeps a folder behind the desk with a number of tour company trips he can arrange for you. We did three of them which were very good and I think fair priced and saved us a bit of walking and shopping around. We were to have been given packed breakfasts on all three but in the mornings we only got the first trips one, not on the two subsequent trips, so had to make our own arrangements and leave slightly earlier in the mornings to do so. The manager graciously allowed us to leave our cases there on the last day after check out and gave us access to the spare key so we could go back after they'd left and collect the bags and change. Really handy as our flight wasnt until 11.50pm so we had a free day without having to cart the cases around everywhere. I suppose our only negative thing was the breakfasts, which were included in the package. This wasn't the hotels fault at all, but not knowing what the staple Greek breakfast entailed, it was a surprise to learn that its so different to what we imagined. I had thought greek yogurt, fruit, croissants, coffee. Instead we got eggs nearly every day - boiled, fried, omlette, french toast - marble cake, some small fruit bowl, sometimes some really hard break your teeth type rusks with tomato and cheese on, sometimes a tomato, cucumber, cheese salad, olives, sliced bread with either honey or cherry jam (totally gone off cherry jam now) and packets of cold pre-toasted small bread, fresh orange juice and coffee. Honestly it was too much and too different. I've not known anyone to eat cake in the mornings and as English unused to the heat something light and refreshing would have been much more agreeable. However, if thats what the Greeks eat, we cant complain too much and they went to a lot of trouble to prepare it for us."

"We stayed here for one night as a family of four in a quadruple room with town view. The host was helpful and communicative over whatsapp before we arrived and our room was available for our arrival at 1pm. The room itself was clean, historic with nice features and spacious enough for 4 people. The location is excellent - very central but also an easy 10 min walk to the bus station. We could not hear any street noise but we were woken by other guests moving around in the morning. They also accommodated our request to check out at 12 instead of 11 which was helpful. We felt a few things let it down though: the breakfast was very disappointing. It had fresh OJ and a fried egg each plus a small bowl of cut up pear but the rest of it was just cake and bread. Given it is 4 stars we'd also expect greek yoghurt, fruit salad, cheese and ham as part of the continental breakfast. There was no decaffeinated coffee available (which again I'd also expect for 4 stars - they just need to keep a packet of decaf coffee in the kitchen, it isn't tricky!). We also only had one pillow each which again might be fine for a more basic hotel but not for a 4 star one, costing 220 euros for one night. Overall it was fine but I am not sure I would choose to stay here again. We much preferred Nostos Hotel which has a similarly central and historic location but was much cheaper and had a better breakfast so we felt was better value."

"This boutique hotel in Chania's walled Old Town is in a perfect position, a couple of minutes from the harbour with it's shops and restaurants, and with supermarket and even a laundry within 5 minutes' walk. The hotel is within the maze of Venetian and Ottoman era winding streets and stiking old buildings, with loads of tavernas and shops of all kinds, selling everything from souvenirs and postcards to rugs, classic Cretan kelims, good quality jewellery, hand-made toys and elegant clothes. The staff could not be more helpful, the hotel is spotlessly clean, and you can have breakfast in your room - on your terrace if you have one. I would definitely return to this hotel."