Royal Marmin Bay Boutique & Art Hotel

"Had to pay €1.50 for a coffee in the bedroom. Ridiculous. No ability to make a tea in the room and no mention of that in the hotel info. We would have taken a travel kettle if we’d known. Very small patio on standard rooms. Hotel is on a VERY steep site. Whilst there are golf buggies to take you around the site, they don’t operate in adverse weather. Only had a hot plate to use for the buffet dinner once during the week. By the time you had loaded a cold plate and got it back to your table, the food was lukewarm at best. The gym did NOT have any static bikes or rowing machine. However great equipment for weights etc. Finally the hotel is well over a mile from Elounda and over a mile from Plaka. The buses only run once every 2 hours from the hotel to the towns."

"Mixed review for this hotel, which is very beautiful, luxurious... but falls short on the details... The cuisine is not really up to par, especially considering the price: repetitive dishes, limited choices... and some absurdities (example: Caesar salad served without Caesar dressing!) As everywhere in Greece and Crete, the staff is very friendly and kind... but also falls short on the details (example: waiting up to 20 minutes in the morning to get a second coffee!) Room very clean... but poorly soundproofed: you can hear everything that happens at the neighbors'. Still on the details: the room's private pool is heated (quite rare!) but so heated that it is impossible to cool off in it! The golf cart service to get around the resort is very efficient! Fortunately, because the hotel is built on a mountainside: it is very beautiful but it is a "workout" to climb!!! The last "detail": the prices (restaurants, drinks...) are prohibitive (€90 for a sushi platter!). It is the most expensive hotel we have stayed at in Greece (we have been going 2 or 3 times a year for 15 years...)... but it is not the best at all."

"Very beautiful hotel but be careful, it is not a 5-star. First they had forgotten us, well they upgraded us. Housekeeping done succinctly. The sheets were never changed in 10 days and we had to ask for shower gel that was never restocked. Very pleasant staff. Excellent buffets. Very beautiful pool, but the lounge chair cushions could use a good cleaning. Easy beach access thanks to elevators. Be careful when booking your superior luxury room with a sea view; unfortunately, it overlooks the hill and is not luxurious at all."