Avra Imperial Hotel

"A really good hotel, well-made rooms, quality restaurants, exceptional service, truly deserves these 5 * However, a few details to review: - upon arrival, no one to accompany us to our room which is on the other side of the road, and forced to carry our suitcases up the stairs due to not knowing the layout upon arrival. - the drinks in the room fridge cost extra!! I did not understand and this is not normal for a 5-star, not even a bottle of water! - reservations for outings are complicated because no one speaks French and no effort is made at the concierge desk to explain things to us. The excursions we took did not suit us... Cash payment required, and no receipt or proof of payment! - benches near the pools or sea reserved all day without seeing anyone! The lifeguard could check every hour... - evenings sometimes long because there is no activity or show. Too bad. Even though it is an exceptional hotel, we will not return because of these problems."

"We had an enjoyable stay at Avra Imperial. The hotel is very nicely decorated, rooms very good and an excellent pool. There were plenty of sun loungers available, even after lunch but the whole poolside experience was let down by the very poor quality of the sun loungers, not comfortable at all!! The other downside was the buffet. Good selection of food but no special cooking stations and we found the food mostly luke warm. Not the standard we would expect of a hotel of this quality. We ate at the Seaside and Blue Dong restaurants. Both were very good. Great access to local restaurants a short walk away. With a few tweaks this could be a first class hotel but it’s not quite there yet."

"Yet again we have had another fabulous stay at Avra Imperial in Crete. The hotel was wonderful as always, with a particulalry beautiful room. Weh ave staye din the Avra many times now, twice this year alone. The staff are consistently professional, friendly and attentive always. A special mention must go to Dora on reception, who was exceptionally helpful and welcoming. We ate several times at the Sea Side restaurant in the evenings and really enjoyed it. The food was fantastic, the setting is incredible, and it offers something quite different from the other restaurants in the hotel. The staff in the Seaside restaurant are so lovely and made each visit feel special. The Avra introduced an adults only area of their hotel and we ate breakfast in the Greek restuaurant and it was was wonderful for a long leisurely coffees in the morning, a really great idea. The hotel work shard to accommodate all guests in a way that everyone feels special. I would also particularly recommend the spa. I had two treatments during our stay and both were excellent. Katerina, the spa manager, was extremely helpful, knowledgeable and flexible when arranging the timings. I had a body treatment with Nicoletta which was unlike anything I had experienced before. Her attention to detail was exceptional and the treatment itself was absolutely fantastic. Avra Imperial continues to be a hotel we thoroughly enjoy returning to, and once again the quality of the accommodation, food, spa and, most importantly, the staff made it a wonderful stay. Highly recommended."