Esperides Resort Crete

"Amazing hotel just returned from a fantastic weeks holiday. This Hotel is outstanding and the staff can't do enough for you from the moment you arrive. The rooms are amazing, we stayed in the signature adults only section & we were upgraded to a Seaview room with a hottub for our Anniversary with a bottle of champagne on arrival. We arrived late at night and they still made the effort to provide us with some food. Everything from the cleanliness to the food and the staff. The staff are an absolute credit to this hotel and too many wonderful team members to name. The location is great just on the edge of the village within easy reach. We had a lovely walk into Old Heronosis which is wonderful full of lovely restaurants. We will definitely be returning to this hotel...you won't be disappointed."

"Really disappointed with this hotel, definitely not 5 star. We arrived late and shown to the restaurant (which by the time we arrived was empty even of staff) we were given a plate of food and left in there it felt a bit odd and would rather have been shown to our room and the food be in the fridge if we wanted it. Our room was ok a decent size but the layout was all wrong. The bed had a wooden base the had very hard sharp corners on the I kept banging my shins on as the gap between the bed and sofa was too small, my legs were full of bruises. On the first morning we were woken up early around 6:30 by the family in the next room the parents were just screeching constantly at the children, and dragging furniture around. This went on for 2-3 days and we asked to be moved. Where were given a room next to someone who was a resident there with a woman who never stopped shouting so we were no better off. The bathroom was disgusting with black mould and mildew everywhere, the door didn’t even fit the frame, the lampshade was thick with dust and so was the shower head. On the day of checkout the reception lady asked me if we’d enjoyed our stay and on telling her about it she was biting her lip as if trying to stifle herself from laughing. On the first morning at breakfast I was shouted at by a waitress for asking her for some cutlery as the table was not set, she shouted you need to ask the servers up there not down here she also came to our table and told us very sharply the restaurant was closing in 5 minutes ( there are better ways to tell people like can I just let you know the restaurant will close in 5 minutes if you are requiring any more food) she was rude to a few guests that I witnessed over the week. Some of the waiters were persistently asking you to sign the receipts for drinks interrupting you when eating. I did particularly find the staff friendly ( we had stay at Galaxy boutique hotel in June and the staff were amazing went above and beyond). The food was not of a great standard either ( we stayed here a few years ago and nothing near the standard it was then) our towels in our room were all frayed and the Naspresso coffee machine had Lidl own brand pods that were very bitter. We sat on the same beds around the pool most days and there was chewing gum on the umbrella base and the umbrellas were all ripped. This hotel needs updating if wants 5 star recognition."

"We stayed at this hotel for six nights in October 2027. The hotel’s grounds are beautiful, and the overall setting is very pleasant. The hotel staff are also a real asset: friendly, welcoming and consistently helpful. Unfortunately, however, the rest of the experience fell considerably short of what we would expect from a five-star hotel. The quality of the food was particularly disappointing. We had hoped to experience authentic Cretan cuisine, but this was largely absent from the menus. Both lunch and dinner were disappointing in terms of both quality and choice, and did not reflect the standards one would reasonably expect from a hotel of this category. We were also surprised that tap water was not provided at meals and that guests were required to purchase bottled water. The rooms are not privacy as expected of a five-star hotel. In particular, guests regularly walk past the terraces on their way to their rooms, which considerably reduces the sense of privacy. The terraces themselves are rather sparsely furnished, with only one sun lounger, a small table and two plastic chairs. Overall, both the room and terrace lack the comfort, elegance and attention to detail that we would associate with a five-star establishment. In conclusion, we greatly appreciated the beautiful surroundings and the kindness of the staff. Unfortunately, the overall standard of the accommodation, dining experience and facilities did not live up to our expectations of a five-star hotel. It is therefore with some regret that we left disappointed and would not recommend this property."