Porto Platanias Beach Luxury Selection

"CAUTION: DO NOT BOOK THIS HOTEL We stayed 22–29 August 2026 and cannot recommend this hotel. We booked a standard room with sea view through Agoda, but were given a garden-view room facing directly towards a building. We spent almost two days of our holiday dealing with Agoda trying to get the room we had paid for, and then asked the hotel for help. I showed the manager our booking confirmation clearly stating “sea view.” He first claimed it did not say that, then said that because we booked through Agoda it was our problem and the hotel would do nothing. We were not asking for an upgrade, only the room we had paid for. I asked if he could at least contact Agoda, but he refused and instead said we could pay around €1,200 extra for a sea-view room. I explained calmly that Agoda is a sales/booking partner the hotel chooses to work with and makes money through, so if Agoda gives customers incorrect information, I think the hotel should at least be willing to help rather than simply say “not our problem.” The manager constantly interrupted me, would not listen and even called me a “bad customer.” I was so frustrated by how rude and dismissive he was that I ended up in tears afterwards. This is absolutely not the service I expect from a five-star hotel. We also spoke to returning guests who said they felt the standard had gone down and would not stay again. We had seen some bad reviews before booking but trusted the overall rating. My advice: listen to the bad reviews. I have uploaded pictures of our room as well. Other things to know: * Poor Wi-Fi that constantly drops out. * Very noisy rooms. There was around a 2 cm gap under our door, so hallway noise came straight in. * Very little privacy in our garden-view room (we paid for sea view room), with people walking directly past the windows, so we often had to keep the curtains closed. * Pool towels can only be exchanged Tuesday, Wednesday, Thursday and Saturday, and you only get one. We had to buy another towel because the loungers get extremely hot. On our departure day we asked to keep the towels because we had a late flight. They demanded a cash deposit, which we did not have, and refused a driving licence or credit card instead. No flexibility at all. * Beach sun loungers cost €15 extra for hotel guests. At other five-star hotels we checked, they were included. * The room safe costs extra? * No coffee machine, kettle, instant coffee or tea in the room (for a 5-star hotel???) * Pool table, table tennis and even weighing luggage cost extra. Everything costs extra. * The shower floods the bathroom floor every time, with no floor squeegee provided. * Some staff were friendly, but others gave unnecessary attitude. Once we were told rudely to leave a table because it was “reserved”, although there was no sign. Another time we asked for a sea-view table, were taken to one without a sea view, and when we politely asked again the waiter looked annoyed even though several sea-view tables were available. Positives: the buffet was okay, beds were okay, pool areas are nice and the location is good. But overall this was absolutely NOT a five-star experience. At best I would rate the hotel three stars, honestly closer to two. The way our booking issue was handled, especially by the manager, means I would never stay here again and cannot recommend it."

"I do not consider this hotel to be 5* at all we booked all inclusive to find that the only bar that can be used is the pool bar when the hotel boasts to have many bars but fails to say that they cannot be used entertainment was very poor basically none at all the location is great but if you choose to go onto the hotels private beach you have to pay for the sunbeds the food was the same every day bar from maybe one different meat the rooms were clean and were cleaned daily a let down for a hotel that says its five star we would not go again"

"⭐⭐⭐ Porto Platanias Beach Resort – Honest Review The hotel itself is lovely and very clean, and I have to give a special mention to the cleaning staff, who were absolutely amazing throughout our stay. However, there were quite a few things that left us disappointed, especially considering we paid nearly £8,000 for our holiday. You are charged the tourist tax as soon as you arrive, regardless of what time you get there. We arrived at a very late hour, so having to deal with an additional charge immediately after travelling was frustrating. The hotel does state that this tax is a government charge rather than a hotel fee, and the current summer rate is €15 per room per night. (expedia⁠) We also felt that the all-inclusive package wasn’t really as all-inclusive as we expected. Certain coffees in the restaurant had to be paid for separately, which was disappointing. We booked a meal at the main restaurant, expecting to sit down and have the food brought to us, but unfortunately half of the meal we ordered never arrived. We had to chase this up, which really shouldn’t happen at a hotel of this price. We were also told there would be a coffee machine available in the buffet restaurant, but there wasn’t one when we arrived. It eventually appeared during our second week, which was frustrating because we’d specifically been told it was there. Another thing that confused us was the bottled water. At first, we were able to have bottles of water brought to the table, but later we were told that this was no longer allowed. It honestly felt as though the bottled water had been replaced by the coffee machine! The biggest issue for us was the value of the all-inclusive package. Personally, if I were booking again, I’d seriously consider going half board instead. We also noticed people seemingly taking advantage of the wristband system, with some guests appearing to be able to access the all-inclusive facilities without being properly checked. We paid nearly £8,000 for our holiday, so seeing people apparently getting the same benefits by simply “chancing it” was very frustrating. Overall, there are definitely positives: the hotel is beautiful, the location is excellent, the food is generally good and the cleaning staff were fantastic. But for the amount we paid, I expected a much more organised and genuinely all-inclusive experience. Would I return? Probably not on an all-inclusive basis. I would consider half board, but at nearly £8,000, I expected considerably more for our money."