Castello Boutique Resort and Spa

"Our 7th visit to Castello Villiage over the last 3 years and know exactly what were getting each time we book. The Hotel is situated @ 45 mins from Heraklion airport, I dont know if this is coincidence but we always end up either first or second drop off which is great for us. Our room was situated on the ground floor with a pool view, the room was very spacious with a decent sized bathroom. We did request rooms close to our family who came along with us, on this occasion they were situated at the wrong side of the building to us and wasnt ideal, I spoke with the management that we wasnt happy with the room locations and the space inbetween us, Katerina & Dora (management) took into consideration we were returning guests and a request for rooms close to each other had previously been requested, we were moved the following day to another room with my family next door to us and could share the balcony on an evening. our cleaner came in every day and remade the bed and provided fresh towels, the cleaners can be seen every day and do not stop, always seem to be busy remopping ther floors, cleaning the windows. All kitchen staff are very pleasant and cant do enough for you, the food is very nice offering a great breakfast selection from fruit/cereals/bread and a hot selection of food that is self service, A drinks machine with a wide selection of hot drinks, a drinks machine with cold refreshing juices. during my previous visits I have never had a bad meal or any complaints, the kitchen is on the lower ground floor and a flights of stairs to get down to the kitchen area, entry can be gained using the side that has a sloped walkway (wheelchair accessable) The outside resteraunt is undercover where you can purchase food/snacks and beers, Mythos is served in a Ice cold glass that makes the drink so refreshing. the far side of the pool is another bar that opens @ midday, again alchao; and spirits can be purchased, we ordered from the bar and gave our room number to have a running tab, signing for the drinks was more convenient and easy to do then settled the bill at the end of our holiday, the bill is itemised if any queries can be addressed before settling the bill, I have never had any such descrepencies and prefer it this way albeit you can pay as you drink. The pool is accessable using stairs at the corner with hand rails and steps into the pool, the water is very chilly first thing but by 11 am the water has warmed up, the sunbeds are situated around the pool and each area gets the sun at different times of the day. Directly opositte castello village is a shop thats sells everything you need and is a fair price. Overall this is a beutiful hotel that has family values and a great management team who can be seen in reception. were already planning a 2027 visit. **Not generated using AI but my own words and my experience**"

"⭐⭐⭐⭐⭐ I had such a wonderful experience at the hotel and the Mediterranean Spa (Azoria)! ❤️ The entire staff was incredibly kind, welcoming, friendly, and professional. Everyone made us feel so comfortable and well taken care of throughout our stay. A special thank you to Konstantina, Rigas, Rozalia, and Kostantina for their amazing hospitality and kindness. You truly made our experience even more special! The spa experience was absolutely amazing, relaxing, and unforgettable. The atmosphere was beautiful, and the service was excellent. Thank you all for making our stay so memorable. I would definitely love to come back and highly recommend this place! ❤️🌸"

"Just avoid this hotel. It uses other sister hotel photographs in its sales literature and it is filthy, dangerous and at best 2*. The rooms are prison like and the staff rude when complaining. Tui themselves have not covered themselves in glory with their poor response to after holiday complaints neither. Whole experience worse in lifetime of travelling and I’m 67…"