Premier Inn Birmingham City Centre New Street Station Hotel

"Wow, what can I say, the staff have been amazing!! I brought my daughter for her 18th birthday and they have gone above and beyond making her feel special. They are so welcoming and kind. She has had an amazing night. Having staff like this is such an assest to a business. I hope they realise how good they are!"

"Lovely clean spacious room Perfect location Great Price Food was lovely Amazing customer service from Christine, she needs a raise."

"Drew was the young lady who gave us the card to write a review if we wanted to; she was lovely, very smiley, chatty, and helped us when we needed it. The other person to mention whom didn’t ask for us to write a review because I guess he may be of that vain that he’s just doing his job! However we’ve been to this hotel several times and it had always been my intention to write…..he’s the gentleman who serves breakfasts on a Friday…..he’s attentive to everyone, always very welcoming and is juggling all things as he goes…… how are we?; another couple arrive, ‘be with you as soon as I can’……and another table, yes, your toast is on it’s way, clearing tables, adding a fork here, a spoon there, always keeping everything to a high standard …….he’s always a pleasure to meet and even more so to watch as he goes about his daily busyness and we are just sorry that we never know his name however as mentioned earlier, I’m sure that he’ll say, he doesn’t need the credit when he’s doing what he’s paid to and in my eyes, that’s where credit is due and I do hope that his manager/s and Premier Inn appreciate what a gem they have in them! Thank you! X"