Hotel Trecento

"DO NOT STAY HERE. I had 8 nights of low water pressure in my sink, not even enough to brush my teeth. The bathroom smelled like sewage- I had to buy disinfectant to cover up the odor.Also NO light switches, they give you a remote to control everything, so if you want do anything you have your find the remote and then have to scroll through everything to do it(!) Same with shower, you have to find the app on the remote to ask the tub not to fill up (!?!) Also the remote was low on power I had to find the desk clerk to supply me with the right power cord to charge it just to work the controls for the whole room . I complained all week to the management, they sometimes take half a day to respond. The desk clerk said it’s an old building and big city and maybe everyone is using the water at once and maybe why there is never any water pressure (!) one night they said a plumber came & the water should be working better but nope. They communicated poorly through what’s app, there is no phone number for help. The morning I left they said they fixed the water (after checkout!!!) I asked for a partial refund, they refused- I had to escalate this issue to Expedia who said theyll represent me. I saved all the what’s app messages to prove they lie. also filing a complaint with the city of Rome through Movimento Consumatori, the Italian consumer protection service."

"Very friendly and helpful staff clean room. Beautiful building and in the center of town with dozens or hundreds of shops restaurants etc.Nice clean friendly area. I left my expensive watch in the washroom when I checked out.Duh!! I was contacted by the hotel within the hour that my watch had been found and they were holding it for me. Lucky for me my daughter was staying at the hotel for one more night so they handed the watch over to her. Otherwise, they would have mailed it to me. That's great, Service!! I had stayed in a few hotels in Italy and coming from Canada. The big difference I found in most hotels was that the water pressure in the showers was very minimal compared to being home in Canada. Don't know why, but I guess it's common. So that is just something everyone will have to deal with in that country. Of course I didn't stay at every hotel in the country but the three hotels that I did stay at all had the same issue. If you are planning to stay at this hotel for the price they charge I give it top not to review."

"Unfortunately, the stay did not meet expectations. Reception poorly prepared and often unable to provide clear answers; the only positive note was the young man on duty on June 1st at 2:30 PM, very helpful and courteous. The room is excessively high-tech, with many electronic devices but several practical problems: the hot tub often malfunctions and is unusable, the water is too hot, the TV has no Italian channels, and the floor lights are defective, to the point that my husband injured his foot. Furthermore, the room was only tidied up in the late afternoon, an aspect I find unacceptable. And it is truly a shame because the property has great potential: fantastic location, spacious room, and a very comfortable bed. Unfortunately, due to poor assistance, inadequate maintenance, and various inconveniences, the overall experience was disappointing and I would not return."