Mascagni

"We were in room 403 and had no internet at all. We told the staff and they were incredibly rude and unhelpful about it. They said we could only change rooms in the morning if we wanted to and didn’t offer to move our things while we were out, which didn’t help us at all. When we raised it again, they acted completely unbothered and offered us a room without a balcony, saying it “wasn’t a big deal” to have a room without one after switching. There was also hair and stains on the towels when we arrived and mould in the bathroom. We let the front desk know and they brought us new towels, but we then noticed that every time the towels were changed, they either had hair or stains on them. One even had red stains on it, which disgusted me beyond belief. The breakfast was also terrible. The scrambled eggs tasted like rubber and there was very little variety, so after the first morning we ate breakfast out every day. The only positive is the location, but unfortunately that doesn’t make up for the cleanliness issues and terrible customer service. I wouldn’t recommend this hotel to anyone."

"We had a very good stay at Hotel Mascagni and especially want to recognize the incredible staff. Every single person we interacted with was friendly, welcoming, helpful, and spoke excellent English. The service throughout our stay was absolutely outstanding and made a huge difference in our experience. Breakfast was also excellent. There was a great selection every morning, everything was delicious, and the staff working breakfast were wonderful. The location of the hotel was another major positive — it was very convenient for exploring Rome and close to public transportation, restaurants, and many of the city's attractions. The only reason we are giving four stars rather than five is that our room felt a little older and less modern than some of the other hotels we stayed at during our trip. The door locks could also be a little finicky, and having to leave the room key at the front desk whenever we left the hotel felt somewhat unusual. That being said, these were relatively minor issues compared with everything the hotel did well. The room was clean and comfortable, the location was excellent, breakfast was outstanding, and most importantly, the people were fantastic. We would still recommend Hotel Mascagni to anyone looking for a welcoming and conveniently located hotel in Rome."

"Stayed 3 nights. Large and clean rooms but accessible through another entrance than the hotel. You have to get out on the street and go to a building 10 meters away. Unkind welcome from both men, same for the baggage handler. We were on the 4th floor and unfortunately right next to the breakfast room so very noisy in the morning. The most unpleasant thing was having the TV on in the breakfast room and a significant sound level. We asked to turn it off but they just changed the channel. Quite unpleasant on this point but otherwise the breakfast was very good and the staff friendly. The rooms are very well equipped, comfortable beds, beautiful bathroom, bathrobes, slippers..."