Smy Carlos V Wellness & Spa Alghero

"Great experience at the Smy Carlos V. Rooms and accommodations were very good… but the location/proximity to Alghero’s historic center, the views of the Sea of Sardinia and the beautiful sunsets make this property special. The staff did a great job of making us feel welcomed and at home, as well. Was close (~1:00 drive) to all major attractions along Sardinia’s NW coast. Highly recommend this hotel!"

"My wife and I stayed at this hotel for 4 nights as part of a 'Great Rail Journeys' holiday. While the entrance area is spotless and the rooms are generally clean, our overall experience at the Smy Carlos V Wellness & Spa was ruined by serious operational issues, poor management, and a room security breach. Upon our arrival, the shower gel and conditioner containers in our bathroom were completely empty. The final morning's breakfast service was equally chaotic: one of the coffee machines was broken, there were no teapots or cups available, and reserved tables had not been set up for guests. Most concerning, however, was a security breach in our room. At approximately 14:45, housekeeping serviced our room while we were outside on the balcony. The curtains were drawn obscuring our view of the room. Immediately after staff left, we discovered that a purse had been opened and €40 in cash was missing. We reported this immediately, requested a meeting with management, and asked them to pull the room’s electronic keycard lock logs to verify who entered. A meeting was scheduled for the next morning, but the General Manager failed to show up. We followed up at the front desk and sent multiple formal emails directly to management, but we received zero response, no investigation, and no assistance before our departure. We reported the incident to the local police. The property may look pleasant at first glance, but the complete lack of accountability regarding guest security, coupled with basic service oversights and unhelpful management, makes it impossible to recommend. Keep all cash and valuables locked away if you stay here."

"Up to 5* standards, including the restaurant Impeccable service, the maitre d' and the staff were incredibly kind and professional. Everything perfect, the food tasty, served with grace, and a very respectable wine cellar"