Hotel Alpha

"We loved staying at the Hotel Alpha. We were here for just 5 nights. It is a spotlessly clean, bright hotel, in beautiful lemon-grove grounds. The staff are excellent- professional, friendly, polite, helpful. They booked several tours for us. Our room was great- quiet, a comfy bed, a spacious room with a safe and a mini-fridge, cleaned and tidied every day. Loved the balcony!! Loved the grounds- spacious and relaxed , with lots of quiet places to just sit in the sun, or the shade, under the lemon trees! Breakfast was very comprehensive! We were 'bed and breakfast' guests, but ate on a couple of nights in the pizzeria (not sure what to call it!) from the pizza menu and the 'a la carte' menu. The food was excellent, and reasonably priced. The service was good, and the head waiter lit the gas burner, which kept the place warm. Hotel Alpha is about a mile from the town on Sorrento. We didn't find this a problem... you could easily walk along the main road into the centre of Sorrento in about 30 mins. Or take the more scenic route closer to the coast, which is quieter. Or you could take the train to Sorrento, which is one stop and costs 1 euro, 50 cents. After a long day doing touristy things, we took the train back to St Agnello, on a couple of occasions. The station is just a 5 minute walk from the hotel. We loved St Agnello- much quieter than Sorrento."

"Out of all the hotels we stayed at during our trip through Europe, Hotel Alpha Sorrento was easily the most disappointing. The red flags started immediately at check-in. We were told that EVERY TIME we left the hotel, we had to hand our room key back to the front desk. When we asked why, their response was literally, “because we don’t have a lot.” What does that even mean? A hotel doesn’t have enough keys for its own rooms? It immediately made us question the security of the entire key system. Are the keys universal? Can someone just take a key and open any room with it? We obviously don’t know how their key system actually works, but their explanation made absolutely no sense and did nothing to make us feel secure leaving our belongings behind. The cleanliness was also unacceptable. We found ANTS on our BED and in the bathroom. Finding insects crawling around the place you’re supposed to sleep is disgusting and absolutely not something you expect from a hotel, especially one that’s charging high prices. The restaurant experience wasn’t any better. The servers we dealt with were rude, dismissive, and made us feel like we were inconveniencing them just by asking for basic service. The lack of hospitality was shocking. One thing to note, despite having “Sorrento” in the name, the hotel is not actually in central Sorrento. It’s located in Sant’Agnello, in a much more residential area, and Sorrento is a train stop away. Sorrento itself was beautiful. Unfortunately, Hotel Alpha was not the experience we expected at all. We would never stay here again and would not recommend it."

"Excellent hotel - fantastic customer service, very comfortable, excellent food and great location. The property is expansive with a beautiful garden and lots of cozy sitting areas. One evening they had live music! The pool is refreshing, they provide towels and chaise lounges and there is a bar right there, so you feel like you’re at a resort. The staff is very knowledgeable and you can trust them to order cars and respond to any special requests (we asked for an extra blanket). The rooms are spotless and.spacious for Europe. The shower was heavenly although you may need guidance on working it. Loved the orange-scented body wash! Plenty of room to hang some clothes with hangers provided and drawer space. Small safe and small mini fridge. Large mirror outside the bathroom if two need to get ready more comfortably. USB connections on each nightstand. Full breakfasts and dinners are delicious and they serve large portions for each course with lots of appetizer and entree options - fish, risotto, soups, pastas, aubergine, lamb, pork, beef, etc. definitely worth it. There is a train stop that is a short and safe walk away that gets you into Sorrento quickly. There are some nice shops as well within walking distance although the sidewalks on the main road are lacking. We were originally disappointed not staying right in Sorrento but hearing how noisy it was there made it worth the trek to this oasis. Definitely recommend!"