"Overall, stunning hotel in an amazing location. However the room was fairly small and the design wasn’t fantastic. That said, breakfast was great and staff were very friendly.
The room was quite ‘compact’ but had everything we needed. It was impeccably clean. However, there was the strangest partition at the one end which created a separate wardrobe/desk area but was dark and dingy. Unfortunately that removed probably 1 metre of depth from the room. There was coffee making and a lovely few complimentary chocolates. The turn-down service was lovely.
The bathroom looked great but the shower had a small tiled section in the centre of the floor, surrounded by a border of removable drains around the perimeter which ‘collapsed’/moved everything you stood on them making the shower quite dangerous. We didn’t complain as this is just the design - and we were fine as a fit couple. However, for older people, this would be awful (maybe avoid room 501).
Breakfast was really nice. Lots of selection and generally the staff were friendly and welcoming. The Philippine lady serving breakfast deserves a shout-out as someone who was really warm, attentive and professional. Grazie.
The location of the hotel is perfect. It’s away from the crowds of the centre, but close enough to pop into the tourist areas. €2 to cross the grand canal by gondola or there’s a bridge a 5 minute walk which is free.
TRANSFERS FROM AIRPORT
There are lots of ways to get from the airport ranging from a private taxi boat (which takes about 30-40 minutes) and costs €160 for up to six passengers each way; a public water taxi which is €18 each person, each way direct from the airport to about a 7-8 minute walk to the hotel but takes about 75-90 minutes. If you only have a small bag/hand luggage and are happy to walk for 20-25 minutes to Piazzale Roma, there are at least two cheap options: there is a public bus which is €10 per person which makes lots of stops and takes around 30mins or a coach (ATVO) which goes direct to airport terminal and costs €12 per person each way. Both Marco Polo airport and Treviso have dedicated buses.
We took the public water taxi on the way (€36 between us) and it took around 90 minutes from the terminal to the front desk of the hotel. I wouldn’t recommend this as it was sweaty in the August heat and took a long time. My preference would be the coach and then a stroll through Venice streets which we did on the way back (€24 between us) and took around 40-45 minutes from checking-out of the hotel to arriving at the airport which included the walk. This probably isn’t advisable if you’ve got a large bag(s).
If there are 4+ of you, or a family with lots of luggage, the private boat transfer would be the best. You also get dropped off directly at the hotel jetty.
We had free breakfast a Hilton Diamond members but our Hilton loyalty wasn’t mentioned otherwise. We didn’t get an upgraded room, or at least if we did, this wasn’t mentioned."
