Aaron

"This is our first time to Italy when we arrived by taxi, the gentleman told us it was not a safe area, we understood why because there were vagrants hanging around, also drug addicts we did not feel safe at all. Then to get to the room we had to go across the street obviously with the vagrants around. When we got to the room it was very moldy and dusty, my family and I started to experience issues sneezing, throat started hurting and we had a baby with us. We definitely couldn’t sleep there and we had to check out the same night we arrived. We requested a refund but the hotel does not wish to give us a refund. Also their pictures are not a true replica of the place it is very misleading"

"The staff here is wonderful—always friendly and smiling. The rooms are also very clean and serviced regularly. However, our stay was a bit disappointing due to the room location. Being on the ground floor, the windows were covered with privacy film, which unfortunately blocked the view entirely. The walls are also very thin. The worst part was the room design: our window was connected to the main entrance door. Every time someone entered or left the building, the window rattled loudly, making it impossible to sleep peacefully. As for breakfast, it was the same every day. The hotel would really benefit from adding some fresh vegetables to the menu."

"Near to train station and if you use the no.2 bus in the next street takes you to the bus station where you can board a water taxi ( line 2 ) to St Mark's Square. The area itself is seedy and there are people selling cigarettes and other goods from rucksacks, however we are a couple of pensioners and didn't encounter any problems when going out for dinner. We just made sure we were back at the hotel before 9 0'clock. There are lots of restaurants nearby and a large supermarket. We had a beautiful, very clean room in the main building at the back of the hotel so didn't encounter any noise. The room didn't have a kettle but a lovely member of staff gave us one. The breakfast was buffet style with lots of choices and there are 3 sittings. The staff were very helpful and gave us all the information we needed. If I visit Venice again then this hotel is definitely where I would stay. Thank you for everything Hotel Aaron."