Hivernage Hotel & Spa

"On the night of October 3, I discovered that money had been stolen from my wallet and immediately notified the hotel. This was upsetting, and I expected my report to be taken seriously and handled with care. Instead, I received a dismissive response. Although the security representative mentioned that I could call the police, his manner felt more accusatory than helpful. He also stated that hotel employees had worked there for 20 years, which came across as an attempt to discredit my report. An employee’s length of service is not a reason to dismiss a guest’s concern without investigating. As a Black woman, the way I was treated also left me concerned that bias may have influenced the response. I cannot speak to the representative’s intentions, but I felt dismissed and treated with suspicion when I needed assistance."

"The hotel in general is very good; what is good about it is its staff—kind, helpful, attentive—reception, the housekeeping girls, the gentlemen who help you upon arrival are incredible, very well located, close to everything you have to visit, surrounded by restaurants. The pool is very quiet, although to get into it and go down the ladder you need a mountaineering course; keep in mind for older people, a deep pool with two steps is difficult to climb without having a support point, I would rethink that. And another thing to keep in mind is the 3000 dirhams that they block at the entrance, they say for the mini bar if something is missing, and you arrive at the room and the mini bar fridge is empty, only for 3 bags of nuts, 2 coffee pods, and some herbal teas; it seems like an exaggeration to me, because there are people for whom those 300 euros will be what they have to spend and they take them from you as soon as you arrive. Otherwise, everything is correct."

"We took a 24-hour getaway to Marrakech in mid-September 2026. Very warm welcome by the staff and the hotel manager. For example, we got the room early at 1:00 PM instead of 3:00 PM. The room is magnificent, clean+++ and above all quiet. We enjoyed the breakfast, which offered a varied menu with high-quality products. The hotel is not far from the tourist sites to visit on foot or by horse-drawn carriage. The location in the beautiful Hivernage district is highly appreciable for this magnificent hotel."