Barcelo Palmeraie Oasis Resort

"very beautiful hotel, but it does not deserve 5 stars. no welcome upon arrival, buffets are always the same, no originality in the dishes. at lunch the buffet is so sad. there are much better 4-star options in the Palmeraie"

"Writing Very disappointing – not the 5-star experience we expected We chose Barceló Palmeraie Oasis Resort because it was advertised as a 5-star hotel, but unfortunately, our experience fell well below the standard we expected. The food options were disappointing, and the standard of the all-inclusive package was not what we anticipated. The food dishes offered was not eadable and i had a bread roll for my dinner.It was frustrating to find that the standard all-inclusive package had restrictions, with an upgraded Premier/Plus package costing extra. One choice of beer & one coctail on the basic AI package. When you book a 5-star all-inclusive holiday, you expect a good choice of food and drinks without feeling that you need to pay more to get the experience you thought you had already booked. The pool area was another major disappointment. The sunbeds were old, worn and dirty, and the floor around the pool was also unclean. The staff at the adults bar did not care for cleaning empty cups from pool area, of which we had to ask them to clean up. There was no service with a smile and was a problem for them to make a basic drink, and when you did, it came in an old dirty plastic cup! For a hotel claiming to be 5-star, the cleanliness and upkeep of the pool area were simply not good enough. It gave the impression that these things were not being properly maintained or that sufficient attention was not being paid to guests' comfort. I was also disappointed by the lack of communication when I contacted the hotel before our stay with questions airport transfers I received no reply to my emails, which led me to try contacting them through Instagram instead and even then still no response. Overall, this hotel did not live up to the 5-star experience we were expecting. Between the disappointing food options, additional charges for a higher all-inclusive package, dirty and worn sunbeds, poor pool-area cleanliness and lack of communication, there is considerable room for improvement. Because of all the above we left the hotel the following morning and checked into another accommodation. A 5-star hotel should deliver high standards of cleanliness, quality and customer service consistently. Unfortunately, that was not our experience, and I would think carefully before choosing to stay here again."

"We had an amazing time especially with thanks to the bar breeze team ,they were incredibly observant and paid attention to every detail special mention to Ismail ,Youssef ,Oussama thank you guys"