Carvoeiro Garden Hotel

"Extremely dated hotel, 80s style; the reception alone is not a good calling card. The rooms are partially renovated, as are the bathrooms, but the window frames and furniture are all peeling. The kitchen is in a pitiful state, with broken cabinets and a stovetop with the wood eaten through. We even found a cockroach in the cabinet above the sink, a sign that no one cleans. In fact, we made ourselves some herbal tea, and the next day the room was made up, but the dirty cup remained there. The safe did not work, and neither did the kettle. In the morning there was a strong smell of sewage coming from the bathroom. The windows in the hallways are very dirty; is it possible that no one sees them and reports it? We had dinner in the very sad restaurant that looks like a company cafeteria; the buffet was very small with few uninviting foods: it is true that dinner costs €20, but it is better to charge more and offer an adequate quality standard. Only the breakfast, which is varied and good, and the size of the room, which is above standard, are worth saving. For the rest, the price-quality ratio is terrible; you cannot charge €170/night with a service like this. It is absolutely not a 4-star hotel; a renovation, significant investments, and a change of management, which is evidently completely absent or inadequate, are urgently needed."

"I was quite disappointed with the stay at this hotel. Despite presenting itself as a 4-star hotel, the truth is that the experience was very far from that level and, frankly, I don't even know if it deserves a 3-star rating. The room had a constant smell of sewage, which made the stay quite unpleasant. The wooden windows were degraded and with holes, demonstrating lack of maintenance. As for the towels, during a week of stay they were replaced only once, were of very poor quality and often did not leave enough for all guests. The kitchen of the lodging also presented several problems: the cabinets were quite damaged and the hot water tap did not even open. One of the few positive points were the staff of the bar, who were always very friendly and helpful. The hotel announces to have a children's playground, but this is completely degraded and without conditions for children to play safely. In addition, on one of the occasions when we were quietly resting in the loungers, the gardener turned on the irrigation system without any warning, leaving us completely wet. Given the price paid and the ranking announced, I expected much more in terms of comfort, maintenance and quality of service. Unfortunately, the experience was far below expectations and I would not recommend this hotel without significant improvements."

"Very good, very spacious rooms, excellent cleaning, friendly and available staff. Great value for money; we took half board and both breakfast and dinner were of good quality. Excellent location for visiting the surroundings. Free parking. Perhaps some renovation work would not be a bad idea. Recommended."