Eurostars Porto Centro

"Extremely disappointing experience at Eurostars Porto Centro. I was assigned an accessible room that was not the room configuration I had booked or expected. The bathroom had an open shower with no glass screen, curtain, tub, or other effective barrier to contain the water. After taking a shower, water spread across almost the entire bathroom floor, leaving it completely wet and slippery. I was not warned about this or given any instructions on how the shower was intended to be used without flooding the bathroom. I respectfully asked to be moved to a standard room, but the staff refused to offer an alternative. More concerning was the rude and dismissive way in which my request was handled. To be clear, my complaint is not about the hotel offering accessible accommodation. The problem is that I was assigned a room that did not meet my booking expectations, the bathroom setup caused water to spread across the floor, and the staff made no meaningful effort to address my concerns. This is not the level of room quality or customer service I would expect from a four-star hotel. Based on this experience, I would not stay here again and cannot recommend it."

"Optimal location for visiting the city. Large and very comfortable triple room, clean and tastefully furnished. Helpful and kind staff. Abundant breakfast. In short, we could not have found a better place to visit Porto."

"0 out of 5. I have never in my life encountered staff this irresponsible. Do not expect to receive any accountable service at this hotel. Honestly, if a hotel cannot take responsibility for the service it provides to its guests, there is no reason to stay here at all. I stayed two nights and handed my laundry to the front desk on the afternoon of my check-in. I gave a clear instruction: “I don’t want to rush you, I just need it back before I check out.” My check-out time was the deadline, and the staff knew it. By check-out at 09:30 two days later, it still had not been returned. When I asked how this would be handled, staff told me the hotel would courier the clothes to me. What followed was the real problem. I was later billed for shipping — processed as a “Lost & Found” item, as if I had carelessly forgotten my belongings. These were clothes I deliberately entrusted to the hotel for a service they failed to complete within a two-night stay. The hotel insisted it had “followed policy” with next-day service. But I never asked for next-day delivery — I explicitly said I needed the laundry before check-out. And their own service terms state that laundry collected on the morning of the 20th should be returned the same day after 18:00, meaning I should have had it back the evening before check-out regardless. When I disputed the charge, the explanations kept changing. One staff member said I had selected “next-day delivery” marked in red on the form. Another later admitted nothing was written on the form, and that the mark was made by staff on a phone. So the very option they blamed me for was, by their own account, selected by them — not me. I did not receive my laundry, I was billed for the hotel’s failure, and I was treated as if the fault were mine. I would strongly caution other travelers against using any in-house service here."