Scandic Malmo City

"Paid for six nights, refused accommodation, dismissive and indifferent staff I prepaid for 7-13 September 2026 at Sky Hotel Malmo City for ECCV. I arrived a day late without notifying the hotel, believing I would pay for the missed night and keep the remaining five. At around 15:00 on 8 September, after landing in Copenhagen, I received notice that my entire stay had been cancelled. Neither the hotel nor Booking.com had sent me a warning beforehand that missing a specific deadline would cancel all six nights with the full payment retained. At reception, staff said the deadline was 13:00, my room had been resold, and the hotel was fully booked. They refused accommodation and any refund. I had to return to Copenhagen to find somewhere else. Tired and hungry, I spent over two hours trying to resolve this. After Booking.com requested a refund, hotel staff promised a decision within two days. Nobody replied. I returned on 12 September and was simply told the manager had refused. Staff were dismissive and indifferent. One told me the information was in the policies and I should have read them. I asked whether she expected me to read every word each time I booked, even if the policies were 10,000 words long. She said yes. I felt blamed and brushed off. The policy screen available in my Booking.com reservation says non-arrival requires full payment, but does not explain cancellation of all remaining nights or give the deadline cited by staff. I accept that I should have communicated my arrival plans. However, the lack of warning, cold treatment and broken promise to follow up were deeply disappointing. I never stayed overnight and had received no refund as of 14 September 2026. I would not book here again."

"Excellent hotel for a stay in Malmö with a dog. Super nice staff, lovely breakfast and perfect location for shopping, restaurant visits and dog walks. We (a couple in middle age with a labrador) will surely come back. A slightly complicated website for booking, but when it's sorted, everything runs smoothly."

"Nice and clean hotel. Very good breakfast. Well-equipped gym. Parking is only possible at a nearby expensive parking garage."