Grand Hyatt Barcelona

"The suite itself is genuinely impressive — spacious, high floor, great views, and cleverly laid out with four large sliding doors that let you separate the living and dining area, the bedroom, and the bathroom. The bathroom is excellent, and they replaced the bath salts daily, which was a nice touch. One of the four sliding doors was broken, though: the handle was damaged and it would only close halfway. The bigger in-room issue was the air conditioning, which wouldn’t go below 23°C no matter what we set it to. It read as a capacity problem rather than a deliberate limit — with the curtains drawn it would get colder, but this was a very hot August and it wasn’t quite cool enough for sleeping. The spa circuit — included with the suite — was fabulous. Cold plunge, hot and warm pools, infrared sauna, wet and dry saunas, all beautifully done. The breakfast buffet, also included, was one of the better ones I’ve had at a Grand Hyatt or comparable property. We ate at Maymanta, the Peruvian rooftop restaurant, and it was very good with a terrific view. The café on the lobby level was the one miss: overpriced, and the service was odd. The elevators are the weakest link and it’s a genuine problem. The system assigns you to a car, and several times during our stay it simply told us no elevator was available — everything full — leaving us stranded on the 18th floor. This building is tall enough that the 18th floor feels like the 25th elsewhere, so the stairs aren’t a realistic option. Waits were long enough that people would press repeatedly and assign themselves to multiple cars, so doors would open with nobody waiting. Occasionally a car would stop and the doors would seem to try to open and then not. For a hotel this new, it’s surprising. One thing to know going in: there are a lot of children here. We were on 17 and had kids running and jumping in the hallways above and around us. That’s not a complaint about the hotel exactly — we’d come straight from an adults-only property in Mykonos, so it was an adjustment. Would we stay again? Yes. Fix the elevators and it’s excellent."

"Would have expected to be able to use the indoor pool foc as pool area was closed for a private party. Otherwise had a great experience at Hyatt"

"Our cruise agent had booked a one night pre cruise double bedroom for us here. The check in was charming but lengthy. The room had a third camp bed for some reason 🤷🏻‍♀️. The aircon was not working efficiently, a maintenance person was called but never arrived. The TV sound was faulty. Too soft or too loud depending on if the sound bar was attached or not. We wondered why it had been detached. The room was generally scuffed and shabby looking onto the air vents below. The bed was comfortable. We didn’t complain as time was limited, it was just a ‘convenient’ stopover but would look elsewhere next cruise. Note: all the staff we encountered were excellent. Our dinner in Leña was great. B’fast was ok but again the breakfast staff were delightful. The general maintenance of this property lets them down."