MAC Puerto Marina Benalmadena Hotel

"Stayed 11/10/26 -15/10/26. Weather was brilliant. Breakfast food was a good selection. Check out the spar with steam room and plunge pool, you need to book a slot to use it though its free. Bad bits - Our room was not ready for four hours when checking in. This was a big let down and not acceptable to be honest..no apolgies from reception staff, wasnt only just x2 rooms of our group either, they said same to a couple checking in before us in the queue. Take mosquito repellant or plug in coil as some of our group members where bitten badly and the bites became jnfected. Only thin top sheets on the beds also."

"Excellent hotel in all aspects. In particular all the staff were professional, courteous, helpful and friendly. 10/10."

"Hello, To start, good location of the hotel. Before coming, they ask me about my allergies even though they don't care about them afterward. They ask us what time we plan to arrive (9:30 AM) and they make us wait for our room until 2:30 PM. Basically, they don't care about these details. Average welcome, they don't speak French at the reception and have very limited English despite the clientele being 99% English-speaking. They offer us a glass of cava and serve us orange juice instead, anyway... Old-fashioned hotel. We take a rather unsettling elevator to go up to the 4th floor. Large room (402) with a large rooftop terrace. But a very uncomfortable foam mattress. No coffee maker in the room, only instant coffee announced with great pride earlier at the front desk, and mold in the electric kettle. Good privacy, no overlooking neighbors, sunlight on the terrace, good storage furniture, and the room was almost 100% clean. It only seems to bother me, but tile grout blackened by grime in a hotel is just not acceptable. Simple decor. Air conditioning works well. Very, very nice size. The hand soap, shampoo, and body wash smell like citrus and urine. You can buy them if you want. The food at the restaurant was really very bad. It is truly the biggest downside of our visit. We have never eaten as poorly in our lives at a hotel. Restaurant hours are inadequate for a vacation, especially in Spain where people eat late. No lunch, but it wasn't good anyway. Buffet selection very limited compared to other hotels visited. Restaurant servers are friendly. Cooks are unfriendly. Trousers required outside of summer, but that's fine, no one said anything to me about my shorts. We did not use the spa or the pool. Spa by appointment. The pool towel deposit issue put us off, instead of giving a token at the front desk and charging us if we do not return it when leaving the hotel. The weather was nice enough to go to the beach. I am therefore not rating these last elements. Expensive hotel for what it is. Many elderly people and drunk English people. I am sorry for this criticism toward the staff who are undoubtedly doing their best. But the hotel's choices seem to be focused on profit, at the expense of drunk guests who perhaps do not realize these details, while we are demanding. This is not a hotel for demanding people, while the hotel seems to be demanding toward its guests. The hotel offers a luggage storage service, which is very appreciated. But there is no real tracking of luggage ownership and the surveillance is average. The food is 0 stars out of 5 in rating. The bed is 2 stars out of 5. 4 stars out of 5 for the room. I would say 3 stars out of 5 in overall rating. We will not return. Not horrible, but not amazing either, especially for the price paid."